Food & Beverage Supervisor

The Restaurant Supervisor is responsible for supervising and coordinating the activities of the waitstaff to ensure exceptional customer service and a smooth dining experience. They assist in training and mentoring the waitstaff, handle guest inquiries and complaints, and maintain the overall cleanliness and organization of the restaurant.

Your responsibilities as Supervisor:

· Assigning tasks to waitstaff, such as seating guests, taking orders, and delivering food and beverages.

· Monitoring the performance of waitstaff and providing feedback.

· Ensuring that guests receive prompt and courteous service throughout their meal.

· Addressing customer inquiries, concerns, and complaints in a professional manner and finding suitable solutions.

· Overseeing table allocation and ensuring efficient use of seating.

· Maintaining accurate reservation records.

· Double-checking orders to ensure accuracy before they are delivered to the guests.

· Ensuring that special dietary requests or allergies are communicated to the kitchen staff.

· Ensuring that all waitstaff adhere to the restaurant's service standards, including dress code and conduct.

· Maintaining a high level of cleanliness and organization in the dining area.

· Encouraging waitstaff to upsell menu items and beverages to increase revenue.

· Training staff on suggestive selling techniques.

· Handling cash payments and credit card transactions accurately.

· Reconciling cash registers at the end of each shift.

· Assisting in creating work schedules for the waitstaff to ensure adequate coverage during peak times.

· Assisting in inventory management and stock control for items used in the dining area, such as glassware, silverware, and table linens.

Skill sets we require:

· Previous experience in a similar role in the restaurant industry.

· Strong customer service skills.

· Excellent communication and leadership abilities.

· Knowledge of food and beverage menu items.

· Familiarity with POS (Point of Sale) systems.

· Ability to remain calm under pressure and handle difficult situations with professionalism.

· Flexibility in working hours, including evenings, weekends, and holidays.

Experience & Pedigree:

• Bachelor’s degree / Diploma in Hotel Management or equivalent