System Administrator I

Reflexive Concepts is seeking a skilled System Administrator I to join our team!

Responsibilities:

- Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

- Provide support for the escalation and communication of status to agency management and internal customers

- Optimize system operations and resource utilization, and perform system capacity analysis and planning

Qualifications:

- Five (5) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required

- Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor's degree

Required:

- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.

- Manages IT system infrastructure and any processes related to these systems.

- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

- Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

- Provides support for the escalation and communication of status to agency management and internal customers.

- Provides support for the dispatch system and hardware problems and remains involved in the resolution process.

- Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.