Assistant General Manager

Department: Front of House (FOH)
Reports To: General Manager
Location: CALA Scottsdale
Compensation: $78k+ per year
Position Summary
The Assistant General Manager supports the General Manager in owning the daily performance, culture, and guest experience of CALA. This role is operationally hands-on and floor-driven. The AGM is responsible for executing standards, coaching managers and hourly team members, and ensuring the restaurant operates with consistency, urgency, and polish. The AGM is a culture carrier and accountability partner. When the GM sets direction, the AGM ensures it is executed flawlessly.

Operational Leadership
• Lead service shifts with visible, proactive floor presence.
• Ensure Sequence of Service is executed consistently across all FOH roles.
• Support pacing, table management, and guest flow during peak hours.
• Step into service recovery situations immediately and professionally.
• Monitor service timing, ticket flow, and overall dining room energy.

Team Development
• Assist in hiring, onboarding, and training FOH team members.
• Coach in real time during service — tone, posture, sales language, urgency.
• Conduct follow-up training and performance documentation as needed.
• Reinforce menu knowledge, wine education, and upselling standards.
• Hold team members accountable to grooming and uniform policies.

Financial & Administrative Support
• Assist with labor management and shift coverage.
• Monitor daily sales, comps, voids, and discounts in Toast.
• Protect profitability by reducing errors and preventing waste.
• Support inventory processes in coordination with Bar Manager and BOH leadership.

Guest Experience Ownership
• Conduct table touches throughout every shift.
• Build relationships with VIP and repeat guests.
• Ensure brand ambiance standards: lighting, music, cleanliness, scent, temperature.
• Maintain a calm and commanding presence during high-volume periods.

Skills & Qualifications
• 3+ years of upscale dining management experience.
• Strong floor leadership presence.
• Working knowledge of Toast POS.
• Excellent communication and coaching ability.
• Ability to manage multiple priorities in high-pressure environments.
• Wine and spirits knowledge preferred.
• Arizona Food Handlers and Manager Certification (required).

Physical & Scheduling Requirements
• Ability to stand and move for extended shifts.
• Nights, weekends, and holidays required.
• Ability to lift up to 40 lbs when necessary.
• Must maintain consistent floor presence during peak service.

The Americano Leadership Standards
• Execute with urgency and precision.
• Coach privately, praise publicly.
• Protect the guest experience without hesitation.
• Hold standards without compromising warmth.
• Lead with Caring, Likable, Inviting, Value, and Entertain in mind.