Director, Product Management

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

As the Director of Product Management – Messaging, you will lead the vision, strategy, and modernization of OpenText’s enterprise messaging portfolio, shaping the evolution of our current messaging capabilities toward a next-generation, SaaS-native Messaging Channels platform.

This is a strategic growth and transformation role with end-to-end responsibility for product vision, business strategy, roadmap, product boundaries, and transition planning across existing and future messaging capabilities. You will help build an email-first platform, with SMS and additional digital messaging channels, designed to support OpenText Communications, Experience Cloud applications, and API-driven customer use cases.

You will lead and develop the Product Management team responsible for messaging services, APIs, channels, and related platform capabilities. Working closely with Engineering, Architecture, Cloud Operations, Security, Support, and other Product organizations, you will translate customer needs and market opportunities into a focused, scalable product strategy.

A key part of your impact will be balancing innovation with the needs of our existing customers. You will guide the development and commercialization of the new messaging platform while managing customer commitments, operational dependencies, product economics, channel strategy, and migration from legacy messaging services.

You will also bring strong commercial and customer perspective to the portfolio, defining investment priorities, pricing and packaging strategies, channel economics, partner relationships, and business cases that support sustainable growth.

What the Role Offers

- Own the vision, strategy, roadmap, and business plan for OpenText Messaging.
- Lead and develop a Product Management team responsible for messaging services, APIs, channels, and platform capabilities.
- Define a compelling long-term messaging vision and translate it into a focused, phased product roadmap.
- Lead the development and commercialization of the OCP-native Messaging Channels platform.
- Shape product boundaries across message delivery, channel selection, orchestration, campaign logic, consent, preferences, suppression, compliance, retry behavior, and reporting.
- Drive evidence-based investment decisions across email, SMS, RCS, WhatsApp, push, and future messaging channels.
- Define API-first messaging capabilities supporting OpenText applications, partners, developers, and direct customer integrations.
- Drive a product strategy that supports both multi-tenant OpenText applications and single-tenant or off-cloud OpenText Communications deployments.
- Partner across Communications, Journey, Experience Cloud, OCP, Engineering, Architecture, Cloud Operations, Support, and Security organizations.
- Establish measurable product success criteria across functionality, adoption, financial performance, scalability, security, reliability, and operational performance.
- Drive product requirements, project charters, architecture alignment, release planning, and dependency management.
- Own the commercial and customer transition strategy from legacy messaging services to the next-generation platform.
- Balance investments in the existing platform across customer commitments, security, regulatory requirements, technical currency, and business-critical priorities.
- Define pricing, packaging, aggregation, volume, margin, and monetization strategies for messaging services.
- Evaluate aggregator and channel-provider relationships, including geographic coverage, channel economics, and operational dependencies.
- Guide product ownership and service-boundary decisions across shared messaging infrastructure and software assets.
- Engage directly with customers and field teams on strategic opportunities, roadmap priorities, escalations, and evolving channel requirements.
- Develop business cases supporting investment, modernization, migration, partnership, and portfolio retirement decisions.
- Strengthen the integration between Messaging and OpenText Communications to deliver a coherent customer experience across content design, orchestration, delivery, compliance, and reporting.

What You Need to Succeed

- 14+ years of product management experience across enterprise software, SaaS, cloud services, communications, messaging, or platform products.
- Demonstrated experience leading Product Managers and complex, cross-functional product initiatives.
- Proven success defining and launching new platforms or materially modernizing established enterprise products.
- Strong understanding of enterprise messaging, email infrastructure, SMS, messaging APIs, CPaaS, aggregators, delivery status, and channel economics.
- Knowledge of messaging compliance requirements, including consent, opt-out and suppression management, data retention, auditability, sender identity, and geographic considerations.
- Strong understanding of cloud-native architecture, multi-tenancy, APIs, identity, security, observability, resilience, scalability, and service operations.
- Demonstrated ability to establish clear product boundaries within complex ecosystems spanning applications, platforms, infrastructure, and third-party providers.
- Experience developing product visions, project charters, PRDs, measurable success criteria, and phased MVP strategies.
- Strong commercial judgment with experience across pricing, packaging, margins, partner economics, revenue planning, investment decisions, and business cases.
- Ability to balance net-new product innovation with existing customer commitments, platform modernization, and migration requirements.
- Proven ability to partner effectively with Engineering and Architecture while maintaining clear ownership of product vision, priorities, and requirements.
- Strong customer-facing, stakeholder management, and executive communication skills.
- Ability to operate effectively across global teams and navigate ambiguity, complex dependencies, and competing priorities.
- Bachelor’s degree in Business, Computer Science, Engineering, Telecommunications, or a related field.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.