About this role
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
Lead donor services, gift administration and a small team, ensuring exceptional donor experience, data integrity and operational excellence.
- Lead a critical donor services function supporting one of Victoria's largest healthcare foundations.
- Manage and develop a dedicated team while improving donor experience and fundraising operations.
- Drive reporting, analytics and continuous improvement initiatives that support fundraising success.
Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.
About the role
Monash Health Foundation is seeking an experienced and people-focused leader to oversee our donor services function.
Reporting to the Head of Operations, you will be responsible for ensuring the accurate and compliant processing of philanthropic income, delivering exceptional donor service, leading a small team, and strengthening the systems, processes and insights that support our fundraising activities.
This is an exciting opportunity for an experienced donor services, fundraising operations or supporter care professional who enjoys combining leadership, service excellence, analytics and continuous improvement within a purpose-driven environment.
This is a full-time ongoing position based at Monash Medical Centre Clayton, with occasional travel to other Monash Health sites as required .
Your key responsibilities will include:
- Lead the Foundation's donor services function, ensuring a high standard of donor experience.
- Oversee gift processing, receipting, donor acknowledgements, regular giving and pledge administration.
- Lead, coach and develop Donations Services Officers.
- Manage reconciliations, reporting and data integrity activities across Foundation systems.
- Identify opportunities to improve processes, reporting capability and operational efficiency.
- Partner with fundraising and philanthropy colleagues to support the achievement of fundraising objectives.
About us
Monash Health Foundation is the fundraising arm of Monash Health, nurturing and encouraging philanthropic support to help improve patient care, fund medical research, invest in innovative equipment and enhance wellbeing outcomes for our community.
We are a passionate team of fundraising professionals committed to building meaningful relationships with donors and supporters who share our vision of delivering exceptional healthcare outcomes.
Monash Health is Victoria's largest public health service, employing more than 24,000 people across a network of hospitals, community services and healthcare facilities.
About You
You are an experienced donor services or fundraising operations professional who combines strong technical capability with a genuine commitment to customer service and team development.
You are analytical, organised and proactive, and you enjoy identifying better ways of working while maintaining high standards of accuracy and accountability. Most importantly, you value collaboration, build positive relationships and contribute positively to team culture.
You will bring:
- Strong attention to detail with a focus on accuracy and quality outcomes.
- Ability to manage competing priorities and meet deadlines with minimal supervision.
- Experience in administration, operations or basic finance support in a professional setting.
- Confident communication skills and a collaborative approach to working with stakeholders.
- Curiosity, integrity, and a positive, can-do attitude.
What you need
A tertiary qualification in business, fundraising, management, commerce or a related discipline, or equivalent experience, will be highly regarded.
Experience with Salesforce NPSP, Oracle Fusion Cloud or similar business systems will be advantageous.
A Working with Children Check is required.
In Return
You will join a purpose-driven organisation where your work directly contributes to better health outcomes for our community.
As a Monash Health employee, you will enjoy a range of benefits including:
- Salary packaging options to increase your take-home pay.
- Five weeks annual leave.
- Access to Healthwise Fitness Centre through salary packaging.
- Professional development opportunities and career growth.
- A supportive, collaborative and values-driven workplace
For a confidential discussion and to explore this opportunity further, please reach out to Daraus Mirza - Head of Operations, Monash Health Foundation on mobile
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time .
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: Friday 30th October 2026