About this role
JOB PURPOSE
To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities
ORGANISATION CHART
Position Title
Reports To
Reportees
Circle Incharge
Zonal Head
Tach Team
Supervisory Team
KEY ACCOUNTABILITIES
Responsibilities
Key Performance Indicators (KPIs)
1. Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
2. Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
3. Steer consumer interactions and enable quick resolutions of issues / grievances
1. Go-Live of Smart Meters as per timeline
2. Quality Checks
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
Outsourced agencies, consumers
INTERNAL INTERACTIONS
Zonal Heads, Technicians, Stores Team
FINANCIAL DIMENSIONS
OTHER DIMENSIONS
EDUCATION QUALIFICATIONS
B.Tech / Diploma (Electrical)
RELEVANT EXPERIENCE
7 to 10 years of relevant experience in construction / power distribution / meter installation
COMPETENCIES
- Regulatory Compliance (Practitioner)
- Consumer Engagement and Issue Resolution (Practitioner)
- Meter O and M and Troubleshooting (Practitioner)
- Stakeholder Liasoning (Practitioner)
- Vendor Partner Management (Practitioner)
- Quality Management (Practitioner)
- Performance Monitoring (Practitioner)
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking