About this role
The Ship Agency Operations Manager is responsible for managing and coordinating all aspects of ship agency operations to ensure timely and efficient delivery of services to clients and vessels calling at the port. This role involves overseeing a team of ship agency operations and administrative staff, as well as liaising with port authorities, clients, and other stakeholders. This is a critical role in ensuring the efficient and effective delivery of ship agency services, contributing to the success and reputation of the maritime agency or shipping company
SECTION III: KNOWLEDGE & SKILLS
Educational and Technical Qualifications:
- Bachelor's degree in maritime studies, logistics, business administration, or a related field. Master's degree or professional certifications (e.g., Chartered Shipbroker, Certified Port Executive) may be advantageous.
- Several years of experience in ship agency operations, with a proven track record of progressively responsible roles.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team.
- Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and team members from diverse backgrounds.
- Sound knowledge of maritime industry practices, port operations, shipping regulations, and international trade.
- Analytical mindset with the ability to problem-solve and make data-driven decisions.
- Proficiency in relevant software applications and digital tools used in ship agency operations, such as port management systems, shipping software, and Microsoft Office suite.
Language Skills:
- Written and spoken proficiency in English is essential
Years of Experience:
- Proven experience in shipping agency
- Strong communication and negotiation skills
Nature of Experience:
- Experience in managing key client accounts and branch administration