About this role
Eligibility
Qualifications
- Minimum Bachelor’s degree preferably a Master's, from an HEC-recognized institute/university
- Qualification in Islamic Finance will be an added advantage.
Experience
- Minimum 2 years of relevant experience in Quality Assurance, Complaint Management, Operations, Compliance or related areas
Skills
- Quality Assurance and Control
- Analytical Thinking and Problem-Solving
- Complaint Management and Customer Experience
- Data Analysis and Reporting (MS Excel and PowerPoint)
- Communication, Stakeholder Management, and Attention to Detail
Key Responsibilities
- Conducting QA reviews of customer interactions and processes to ensure compliance with approved standards and regulations.
- Identifying service gaps, control weaknesses, and recurring customer issues to determine improvement areas.
- Preparing QA reports, dashboards, and management insights to highlight findings and service quality trends.
- Conducting thematic reviews and coordinating with stakeholders to address identified gaps.
- Providing QA analysis and support for management, audit, and regulatory requirements while maintaining confidentiality.
Department
Service Quality Department
Location:
Karachi
Last Date:
15th November 2026