About this role
Email Analyst
Eligibility
Qualifications
- Minimum Bachelor's preferably Master's from an HEC recognized institute/university (Professional certification will be an added advantage).
- Qualification in Islamic Finance will be an added advantage.
Skills
- Written & Verbal Communication
- Banking & Islamic Banking Knowledge
- Customer Handling & Complaint Resolution
- Problem-Solving & SLA/TAT Management
Experience
- Minimum 2 years of relevant working experience.
Key Responsibilities
- Managing and responding to customer queries and complaints through the Bank’s email channel.
- Investigating customer concerns and coordinating with relevant departments for timely resolution.
- Ensuring accurate, professional, compliant responses aligned with Bank policies and Shariah principles.
- Maintaining case records, following up on pending cases, and identifying recurring issues and service improvement opportunities.
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
November 22 nd , 2026