Senior Manager - Strategy and Transformation.Group Strategy and Transformation

MTN is entering a new phase in its lifecycle in which commercial excellence, customer experience, disciplined execution and technologies such as AI are increasingly important to sustainable success. Competitive intensity, technological disruption and changing customer expectations heighten the need to connect strategy formulation directly to execution and measurable outcomes.
Under Ambition 2030, MTN’s strategy is built around Connectivity, Fintech and Digital Infrastructure, supported by cross-platform priorities that include leading customer experience, leveraging AI for growth and creating shared value.

The Senior Manager: Strategy & Transformation must operate effectively in the context of:

• A rapidly changing ICT, digital, fintech and infrastructure environment.
• Increasing competitive intensity and continued disruption from new technologies and business models.
• The geopolitical, geoeconomic and regulatory complexities affecting MTN’s African footprint.
• The need to translate Group strategic priorities into clear business, function and OpCo plans.
• Management of executive, Board and shareholder expectations.
• Delivery of strategic initiatives across organisational, functional and geographic boundaries.
• Achievement of growth, customer-experience, efficiency and shared-value outcomes.
• The integration of strategic initiatives into business plans, budgets, performance frameworks and management routines.
• Establishment of effective governance, decision rights, escalation paths and accountabilities.
• The changing role of people, processes and operating models in a human-digital AI environment, including reskilling, role redesign and appropriate controls.
The role must balance strategic insight with practical execution and demonstrate the ability to move between long-term enterprise thinking and detailed delivery management.

Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion

Education:

• Minimum four-year tertiary degree in Business, Finance, Economics, Engineering, Technology or a related discipline.
• Postgraduate qualification, MBA, CA or relevant Master’s degree is advantageous.
• Proficiency in English.
• French would be advantageous.

Experience

• Minimum five to eight years’ relevant experience in strategy, transformation, management consulting or a multinational business environment.
• Relevant management experience involving responsibility for the quality and delivery of work produced by cross-functional or project teams.
• Demonstrated experience in corporate strategy, strategic planning, strategic analysis or business planning.
• Demonstrated experience delivering complex strategic or transformation initiatives.
• Experience leading multiple workstreams involving senior stakeholders, ambiguity and competing priorities.
• Experience in telecommunications, technology, media, fintech, financial services, digital infrastructure or an adjacent sector.
• Experience working in global or emerging markets and across diverse cultures and geographies.
• Experience developing executive and Board-level strategy or transformation materials.
• Experience defining KPIs, monitoring performance and assessing initiative outcomes.
• Exposure to the use of data, advanced analytics, AI-enabled tools or digital technologies for strategy, research, planning or decision support would be advantageous.
• Proven track record of translating strategic thinking into practical action and measurable delivery.

Strategic competencies

• Strategic thinking and planning.
• Strategic foresight and scenario analysis.
• Commercial and financial acumen.
• Competitive and market intelligence.
• Portfolio and business-model thinking.
• Analytical and conceptual problem-solving.
• Ability to identify the implications of complex external developments for the business.

Transformation and execution competencies

• Programme and project management.
• Strategy translation and implementation.
• Benefits realisation and performance management.
• Risk, issue and dependency management.
• Change management and stakeholder adoption.
• Process and business analysis.
• Prioritisation and resource management.
• Strong execution discipline and results orientation.

Leadership and interpersonal competencies

• Ability to lead cross-functional teams without relying on formal authority.
• Strong executive communication and presentation skills.
• Stakeholder influence and relationship management.
• Constructive challenge and negotiation.
• Conflict management and resolution.
• Resilience and agility in complex and ambiguous environments.
• Ability to balance enterprise-wide thinking with attention to detail.
• Ability to build trust across Group, OpCo and external stakeholder groups.
• Commitment to developing colleagues and transferring capability.

Digital and AI competencies

• Digital and AI literacy.
• Understanding of the strategic opportunities and risks associated with AI and emerging technologies.
• Ability to use approved AI-enabled tools to enhance productivity, analysis and decision support.
• Data-driven decision-making.
• Awareness of responsible AI principles, including confidentiality, appropriate governance and human oversight.
• Curiosity and commitment to continuous learning in relation to digital and technology developments.