Technical Generalist Consultant

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

A Day in the Life:

- Provide an on-site point of contact for day-to-day infrastructure operations, end-user support, and service coordination

- Provide responsive Tier 1 through Tier 2 support for users, endpoints, servers, infrastructure, peripherals, connectivity, voice, and related technology issues

- Support the ticketing queue using ServiceNow and LogicMonitor, maintaining clear notes, timely updates, accurate status, effective handoffs, and follow-through to resolution

- Complete daily operational health checks across the environment, including PRTG monitoring, overnight alerts, server performance, Veeam backups, and other service indicators

- Proactively engage with users, build trusted relationships, identify emerging concerns, and ensure people feel supported and informed

- Support infrastructure lifecycle and operational activities, including SCCM patching cycles, Windows desktop maintenance, failover testing, backup validation, and scheduled maintenance

- Act as the environment access liaison for approved third-party vendors and perform escorting duties in accordance with applicable security and NERC compliance requirements

- Develop working expertise in the client’s critical systems, monitor and troubleshoot issues, maintain documentation and runbooks, and share knowledge with the broader support team

- Participate in an after-hours on-call rotation and respond professionally to incidents affecting critical services in accordance with the team’s support model

- Collaborate closely with other support resources, communicate risks early, and take ownership for commitments through to completion

What You Bring:

- Hands-on experience in systems administration, infrastructure operations

- Strong Windows 11 and Windows Server administration and troubleshooting skills

- Practical networking knowledge across Cisco switching, routing, wireless, ASA firewalls, and general TCP/IP troubleshooting

- Demonstrated SCCM and enterprise patching experience. This is a required capability for the role

- Practical knowledge supporting virtualization platforms, Veeam backup, Dell backup technologies, storage area networks, and general server infrastructure

- Working knowledge of PKI and certificate-related troubleshooting

- Experience monitoring infrastructure and responding to alerts using tools such as PRTG, LogicMonitor, or comparable platforms

- Experience managing support work through ServiceNow or another enterprise IT service management platform

- Ability to troubleshoot methodically across endpoints, servers, networks, voice, backups, storage, and peripherals, escalating appropriately when required

- Strong written communication and documentation skills for tickets, procedures, runbooks, client updates, and operational handoffs

- Experience in a regulated, high-availability, or critical infrastructure environment is an asset; willingness and ability to learn and comply with NERC requirements is essential

What Makes You Extra Awesome:

- Experience in managed services, or a comparable client-facing IT support role

- General VoIP and Cisco voice experience

- Relevant post-secondary education or equivalent practical experience. Microsoft, Cisco, ITIL, CompTIA, VMware, or related certifications are assets

Why Work at Long View:

- Great people and culture

- Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

- Interesting work – Be part of exciting projects while accessing all the latest technologies

- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

Expected Base Salary Range. Plus additional variable incentives.