About this role
Director, Continuous Process Improvement
FLSA Status: Exempt
This position is classified as Exempt under the Fair Labor Standards Act and is not eligible for overtime pay.
Make an Impact. Build Your Career. Change Lives.
Public Service Loan Forgiveness (PSLF) Eligible Employer
Looking for a leadership opportunity where your work can create meaningful, organization-wide impact? At Diversus Health, every team member contributes to improving access to behavioral health care for individuals and families throughout our community, including underserved populations.
As the Director of Continuous Process Improvement, you will lead strategic improvement work that strengthens organizational effectiveness, efficiency, quality, client experience, and measurable outcomes. You will partner with leaders across Diversus Health to manage the improvement portfolio, build Lean Six Sigma capability, and ensure improvement initiatives deliver sustainable value.
Why Join Diversus Health?
- Public Service Loan Forgiveness (PSLF) Eligible Employer
- Tuition Reimbursement Opportunities
- Comprehensive Medical, Dental, and Vision Coverage
- 401(k) with a 4% Fully Vested Company Match
- Generous Paid Time Off, Sick Leave, and Paid Holidays
- Employee Assistance Program (EAP)
- Employer-Paid Life Insurance, AD&D, and Long-Term Disability Coverage for Eligible Employees
- Professional Development and Career Growth Opportunities
- Meaningful Work Supporting Behavioral Health Services and Underserved Members of Our Community
- Collaborative, Mission-Driven Culture
Benefits Eligibility: Benefits listed in this posting are subject to eligibility requirements, employment status, plan provisions, and current organizational policies. Benefit offerings may vary by position and are subject to change.
Public Service Loan Forgiveness (PSLF): Employees may be eligible for participation in the federal Public Service Loan Forgiveness (PSLF) Program. Eligibility is determined by federal program requirements.
Position Summary
The Director of Continuous Process Improvement is responsible for leading the daily operations and strategic execution of Diversus Healths Continuous Process Improvement function. This position oversees the organizations project portfolio, including strategic initiatives established through the annual planning process and emerging improvement opportunities identified throughout the year.
The Director partners with leaders across the organization to prioritize, implement, and sustain initiatives that improve effectiveness, efficiency, quality, client experience, and organizational outcomes.
Serving as Diversus Healths operational leader for Lean Six Sigma and continuous improvement activities, the Director establishes and maintains processes for project governance, performance oversight, benefit evaluation, and Lean Six Sigma deployment. This position tracks return on investment, measures realized outcomes, and communicates the organizational value of improvement initiatives to executive leadership.
Essential Functions
Continuous Improvement Leadership
- Lead the daily operations and activities of the Continuous Process Improvement function, including the development and implementation of the CPI Department Plan.
- Provide oversight of Lean Six Sigma, process improvement, and organizational improvement initiatives across Diversus Health.
- Facilitate improvement initiatives using Lean Six Sigma methodologies, project management tools, and structured problem-solving techniques.
- Support leaders and project teams in identifying root causes, implementing solutions, and sustaining improvements.
- Lead change management and sustainment activities to support the successful adoption and long-term effectiveness of improvements.
- Lead an internal CPI audit process to ensure project gains remain controlled and sustainable.
- Continuously evaluate the role and responsibilities of the CPI function and recommend improvements to project governance, performance oversight, organizational improvement functions, and Lean Six Sigma deployment.
Enterprise Project Portfolio Management
- Establish and maintain processes for project intake, evaluation, prioritization, sponsorship, monitoring, and reporting.
- Ensure improvement projects align with organizational goals, strategic priorities, and operational needs.
- Oversee the execution and reporting of strategic improvement projects identified through the annual organizational planning process.
- Manage and evaluate emerging improvement opportunities identified through operational reviews, risk assessments, leadership requests, and employee-generated ideas.
- Monitor project status, risks, barriers, outcomes, and sustainability plans.
- Promote clear accountability for project ownership, sponsorship, implementation, and results.
- Partner with organizational leaders to prioritize improvement efforts and allocate appropriate resources.
Return on Investment and Value Realization
- Establish and maintain systems that demonstrate the measurable organizational value generated through CPI initiatives.
- Measure and report project outcomes, operational efficiencies, financial impact, cost avoidance, capability development, and return on organizational investments.
- Establish key performance indicators for evaluating project outcomes, program effectiveness, and organizational value.
- Develop methodologies for tracking project costs, realized benefits, cost avoidance, quality improvements, operational efficiencies, and other outcomes.
- Communicate project results, return on investment, and realized value to executive leadership.
- Ensure the organization can clearly demonstrate the value generated through CPI investments, projects, training, and improvement activities.
Training, Coaching, and Department Support
- Provide coaching and support to leaders, project sponsors, Lean Six Sigma Belts, and project teams.
- Build and sustain Lean Six Sigma capabilities throughout the organization through training, coaching, and resource development.
- Support leaders and employees in using structured problem-solving and process improvement methods.
- Maintain a comprehensive understanding of CPI responsibilities, organizational needs, and strategic priorities.
- Evaluate how available resources, skills, and improvement efforts can best support the organization.
Leadership and Collaboration
- Build strong, collaborative relationships with leaders and teams throughout Diversus Health.
- Work independently and collaboratively to support strategic and operational priorities.
- Balance strategic leadership with the tactical oversight required to achieve business goals.
- Model and promote Diversus Healths core values of Teamwork, Solution-Mindedness, Impact, and Integrity.
Qualifications
Qualifications
Education and Certification
- Masters degree in Statistics, Business, or a related field strongly preferred.
- Lean Six Sigma Black Belt certification required or be in the process of obtaining certification.
Experience
- Previous management experience leading process improvement initiatives required.
- Process improvement leadership experience within a healthcare environment preferred.
- Experience leading organizational change and supporting the adoption and sustainment of improvement initiatives.
- Experience managing project portfolios, organizational improvement initiatives, or strategic projects.
- Experience developing measures and evaluating project outcomes, operational value, financial impact, or return on investment.
Knowledge, Skills, and Abilities
- Strong knowledge of Lean Six Sigma methodologies, continuous improvement practices, and structured problem-solving techniques.
- Strong analytical and problem-solving skills.
- Ability to establish and maintain project governance, performance measures, and reporting processes.
- Ability to analyze project outcomes, return on investment, financial impact, cost avoidance, and operational efficiencies.
- Proven ability to lead and manage change within a healthcare organization.
- Ability to work at both strategic and tactical levels to achieve organizational goals.
- Strong coaching, facilitation, and stakeholder engagement skills.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to communicate complex information and measurable results clearly to organizational and executive leaders.
- Self-directed and able to work independently while contributing effectively in a collaborative team environment.
- Advanced computer skills, including proficiency with Microsoft Project and other Microsoft Office applications.
- Ability to learn and effectively use new tools and technologies as needed
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