Inside Sales Representative

Responsibilities

- Develop and maintain a strong working rapport with a national customer base through professional, responsive communication.
- Review customer requests and prepare accurate quotes that align with customer requirements and internal pricing guidelines.
- Follow up via email and phone to determine whether quotes are won or lost and document outcomes in the appropriate systems.
- Receive, review, and accurately enter customer orders into the order entry or ERP system.
- Monitor backlog to ensure orders have accurate dates and are aligned with customer expectations and internal capacity.
- Coordinate shipping and delivery details to meet customer expectations and required lead times.
- Work effectively with Production Control, Manufacturing, Purchasing, Engineering, and Accounting throughout all phases of the quote and order process.
- Support and maintain accurate margins by product group through careful review of pricing and order details.
- Respond to and resolve customer inquiries and complaints in a timely and professional manner, maintaining strong customer relationships.
- Collaborate with all departments to support positive working relationships and effective information flow.
- Follow and help enforce established policies and procedures related to order entry, pricing, and customer service.
- Monitor team workload and support balancing tasks to ensure timely completion of order processing activities.
- Use pricing modules and related tools to prepare and verify customer quotes.
- Perform accurate data entry for orders, pricing, and customer information using Microsoft Office and other systems.
- Apply basic math and geometrical functions as needed for order and quote accuracy.
- Read and interpret basic blueprints when required to ensure correct order specifications, where applicable.
- Demonstrate commitment to daily learning, continuous improvement, and consistent 100% effort in all tasks.
- Provide sales support and customer support through phone, email, and other communication channels as needed.
- Assist with related clerical tasks such as mail sorting, document handling, and order fulfillment support.
- Use RF scanners or similar tools, when required, to support inventory, order processing, or shipping activities.

Essential Skills

- Strong computer skills with emphasis on Microsoft Office, including Microsoft Excel.
- Ability to perform accurate data entry for orders, customer information, and pricing.
- Strong organizational skills and attention to detail.
- Ability to multitask effectively in a fast-paced environment.
- Exceptional oral and written communication skills.
- Excellent phone etiquette and professional customer interaction skills.
- Customer service orientation with the ability to handle inquiries, complaints, and relationship management.
- Basic math skills, including the use of some geometrical functions.
- Ability to read and interpret basic blueprints is desired, but not required.
- Mechanical aptitude to understand products and applications.
- Ability to develop knowledge of all products and services offered.
- Proficiency in Microsoft Office suite.
- Good organizational and problem-solving skills.
- Ability to work with lead times, order entry, order processing, inventory, and purchase orders.
- Capability to use or learn ERP systems for order entry and processing.
- Ability to perform each essential duty satisfactorily with attention to accuracy and completeness.

Additional Skills & Qualifications

- High school diploma or equivalent, or comparable related experience.
- College, community college degree, or online classes/certificates are a plus but not required.
- Previous experience with ERP systems is useful but not required.
- Experience with SAP or similar systems is beneficial.
- Experience in customer service, call center, or sales support environments is advantageous.
- Familiarity with RF scanners, inventory management, and order fulfillment processes is helpful.
- Dispatch experience is preferred but not required.
- Experience with clerical tasks such as mail sorting and document processing is beneficial.
- Enthusiasm, self-confidence, and a positive attitude.
- Strong email communication skills and comfort working in a customer support setting.

Work Environment This role operates in a professional office and customer service environment with a standard schedule of Monday through Friday, 7:00 a.m. to 4:30 p.m. The position involves extensive use of computers, Microsoft Office (including Excel), and order entry or ERP systems to manage data, quotes, and customer orders. You will regularly communicate by phone and email with customers and internal departments, and may interact with systems such as SAP, RF scanners, and other order processing tools. The work is fast-paced and detail-oriented, requiring consistent focus on accuracy, organization, and timely completion of tasks. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential duties of the job.
Job Type & Location
This is a Contract to Hire position based out of Lodi, CA.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Lodi, CA.
Application Deadline
This position is anticipated to close on Nov 2, 2026.
Workplace Type
This is a fully onsite position in Lodi,CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.