Senior Business Analyst

PFH Technology is hiring a Senior Business Analyst for a Contract position.

Location: Dublin (Hybrid once a month onsite)

PFH is seeking an experienced Senior Business Analyst to support technology and transformation initiatives within the healthcare sector.

The role will focus on analyzing clinical requirements, reviewing healthcare workflows and developing practical solutions to improve service delivery and patient outcomes.

Key Responsibilities

- Analyze clinical pathways, business requirements and operational workflows, identifying opportunities for improvement and standardization.

- Define future-state processes and develop clear business and solution requirements aligned with clinical and operational needs.

- Facilitate workshops and stakeholder engagement to gather requirements, assess user feedback and agree priorities.

- Use process mapping and business analysis tools to document workflows, communicate benefits and support solution design.

- Develop solution proposals, business cases, implementation documentation and resource estimates, including time, cost and staffing requirements.

- Work collaboratively with project managers, clinical teams, ICT specialists and other stakeholders to support successful project delivery.

- Assess existing healthcare systems and technologies, identifying integration requirements and opportunities to maximize existing solutions.

- Support vendor engagement, requirements management, change leadership and the evaluation of implemented solutions.

- Ensure recommendations align with relevant ICT standards, data protection, privacy, security and information governance requirements.

- Monitor the effectiveness of changes, identify further improvement opportunities and contribute to quality assurance and continuous improvement.

Candidate Profile

- Relevant qualification in Business Analysis, IT, Data Analytics, Business, Mathematics or a related discipline.

- Significant experience working as a Business Analyst on large-scale projects.

- Experience in healthcare, acute hospital environments, service improvement or frontline service delivery is highly desirable.

- Strong understanding of clinical process analysis, workflow redesign, requirements management and business case development.

- Experience in project effort estimation, vendor management, stakeholder engagement and change leadership.

- Excellent analytical, problem-solving and decision-making skills, with the ability to understand complex issues and their impact on service delivery.

- Strong communication, report-writing and presentation skills, with the ability to work effectively across multidisciplinary teams.

- Ability to manage competing priorities, meet deadlines and identify practical solutions that improve efficiency and service quality.

PFH Technology, owned by Ricoh – a Japanese-based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO-certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.