About this role
GREAT RELATIONSHIPS, LASTING BUSINESS SUCCESS!
Engage the clients and help their businesses grow!
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Awesome perks await in #WeAreTGT: EASTWOOD!
- Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
- Vibrant City Location: Work in Eastwood (Night Shift!)
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The Ideal Profile
- 2–4 years of experience in Customer Success, Client Services, Account Management, or a related role.
- Strong communication, relationship-building, and organizational skills.
- Experience coordinating client meetings, business reviews, and customer engagement initiatives.
- Proficiency in Microsoft 365; experience with CRM platforms is a plus.
- Strong attention to detail with the ability to manage multiple priorities independently.
- Ability to collaborate effectively with clients and internal teams.
- A proactive and customer-focused approach, with the ability to identify opportunities to improve client experience and retention.
- Willingness to work a Philippines-based night shift aligned with North American business hours.
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Your Impact Starts Here
- Build and maintain strong client relationships through regular communication, proactive engagement, and relationship-building activities.
- Lead client engagement initiatives and support Quarterly Business Reviews (QBRs) .
- Identify opportunities, address potential risks, and help drive client retention.
- Gather and analyze client feedback, turning insights into actionable improvements.
- Support referral programs, webinars, and other customer advocacy initiatives.
- Work closely with Sales, Operations, Recruitment, Marketing, and other internal teams to deliver value and a positive client experience.
- Monitor client needs and follow through on action items to ensure concerns and opportunities are addressed promptly.
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ABOUT US @ TGT GLOBAL
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.
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