About this role
PROTECTION AND IMMUNITY, STARTING DAY ONE!
Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!
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Awesome perks await in #WeAreTGT: EASTWOOD!
- Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location: Work in Eastwood (Night Shift!)
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As an IT Support Engineer...
You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.
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Ideal Technical Profile
- More than 3+ years of required experience as an IT Support Engineer or similar technical support role
- Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
- Familiarity with IT monitoring tools and incident management systems.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- AMENABLE TO WORK ONSITE: EASTWOOD Night Shift
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Your Impact Starts Here
Incident Management and Ticket Resolutions
- Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software
- Additional general administration tasks
Monitoring and Management of System Alerts
- Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
Other key responsibilities
- Documentation and knowledge sharing
- Communication with customers
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MORE THAN JUST A JOB
Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.
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