About this role
The Senior Desk Side Support Engineer will be responsible for delivering onsite IT support services across the workplace environment, including end-user devices, collaboration tools, meeting room technologies, and enterprise applications. The role requires proactive incident resolution, service request fulfilment, VIP support, and close collaboration with global support teams, infrastructure teams, and third-party vendors.
The ideal candidate will possess extensive experience within enterprise environments, demonstrate excellent troubleshooting capabilities, and maintain a customer-centric approach while ensuring compliance with IT Service Management (ITIL) processes and security standards.
Education
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
Experience
- 9 to 15 years of experience in Desk Side Support, End-User Computing, or IT Infrastructure Support.
- Experience supporting enterprise environments with 500+ users preferred.
- Experience providing support within multinational and highly regulated environments is advantageous.
Technical Skills
- Windows 10/11 Administration
- Microsoft 365 Suite
- Microsoft Teams & Teams Rooms
- Active Directory & Azure AD
- Microsoft Intune / Endpoint Manager
- SCCM / MECM
- VPN & Remote Access Technologies
- Hardware Troubleshooting (Dell, HP, Lenovo)
- Networking Fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
- Endpoint Security Solutions
- ITSM Tools (ServiceNow preferred)
Professional Skills
- Strong customer service and stakeholder management skills.
- Ability to work independently in a fast-paced corporate environment.
- Excellent analytical and troubleshooting capabilities.
- Strong verbal and written communication skills.
- Experience supporting senior executives and business leadership teams.
- Understanding of ITIL Service Management practices.
Language Requirements
- Fluent English (Mandatory)
- Fluent French (Mandatory)
- Additional European language skills would be advantageous.
Certifications (Preferred)
- ITIL Foundation / ITIL 4
- Microsoft Certified: Modern Desktop Administrator
- Microsoft 365 Certifications
- CompTIA A+ or equivalent EUC certifications
- Azure Fundamentals (AZ-900)