Executive, Customer Service (Arena Branch)

Job Summary

Responsible for branch operation support and promoting quality customer care with passion and enthusiasm

Key Responsibilities

- Responsible for the back office operation support
- Decentralization of Policy Servicing(Non-Financial Policy Changes)
- Incoming and outgoing mail and document handling
- Handle daily collections and ensure accurate, timely system updates within the required turnaround time.

- Responsible for customer service support
- Manage walk-in, email, and internal enquiries while delivering quality service to agents and policyholders.

- To ensure compliance of FSA 2013 , branch SOPs, guidelines and policies issued by relevant bodies
- To ensure upholding of operation initiative

Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

Key Requirements

- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
- Good interpersonal and communication skills
- able to work under pressure and adapt well to fast pace environment.
- Full-Time position(s) available.
- Required skill(s) : Ms Excel , MS Powerpoint , MS Word

IMPORTANT: Please ensure that relevant AI-related skills are included in appropriate external job postings and coordinate this in advance with your hiring manager. Be aware that the percentage of externally posted jobs featuring AI skills is monitored (KPI “Job Posting AI-Readiness”) and is included in regular OE reports as part of Allianz’s workforce transformation. If you have any questions, please contact your Head of Recruiting/Talent Acquisition.

AI-related skills/terms relevant for all roles (examples):

- (Generative) Artificial Intelligence or GenAI or AI
- Data Analysis
- (Microsoft) Copilot
- ChatGPT

AI-related skills/terms relevant for all Data/Tech roles (examples):

- Python
- TensorFlow
- PyTorch
- Language modeling
- Natural Language Processing (NLP)
- Machine Learning

[please translate into your local language]

105716 | Operations | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us . Let's care for tomorrow.