QSSR-DIRECTOR OF OPERATIONS AND FACILITIES

JOB DESCRIPTION – DIRECTOR OF OPERATIONS & FACILITIES

Role Context

The Director of Operations & Facilities is a senior leadership role responsible for providing strategic direction and operational oversight for the systems, services, and infrastructure that sustain a safe, efficient, resilient, and well-functioning campus.

As a member of the school’s leadership team, the Director ensures that facilities, campus operations, fleet and transportation, kitchen support services, risk management, procurement, and operational planning are aligned with the school’s mission, student well-being, and long-term institutional growth.

This role leads continuous improvement across operational functions while fostering a culture of stewardship, service excellence, compliance, safety, and innovation.

Reporting Line

The Director of Operations & Facilities reports to the Head of School.

Job Dimensions

Strategic Operations Leadership

- Develop and lead the strategic vision for campus operations and facilities in alignment with the school’s mission, growth plans, and institutional priorities.
- Design and implement operational systems, policies, and frameworks that improve efficiency, scalability, and service quality.
- Serve as a strategic advisor to the Head of School on operational risks, infrastructure priorities, and resource planning.
- Lead long-term operational planning to support campus sustainability, resilience, and future expansion.
- Drive a culture of continuous improvement through operational analysis, innovation, and service optimization.
- Establish performance indicators and service standards to assess operational effectiveness and support informed decision-making.
- Ensure operational functions are integrated to support a seamless student and staff experience.

Facilities & Infrastructure Management

- Provide strategic oversight of all campus facilities, infrastructure, utilities, and physical assets.
- Lead preventative and corrective maintenance programs to ensure facilities remain safe, functional, and well maintained.
- Oversee facilities planning, renovations, capital improvements, and infrastructure development projects.
- Develop long-range maintenance and asset management plans that preserve institutional resources and support sustainability.
- Manage relationships with contractors, service providers, and vendors to ensure quality service delivery and cost effectiveness.
- Ensure campus grounds and built environments support safety, accessibility, and a positive residential and learning experience.
- Lead planning related to environmental sustainability, energy efficiency, and responsible facilities stewardship.

Campus Operations & Support Services Oversight

- Provide leadership and oversight of campus operational services, including security, custodial services, grounds, utilities, and support systems.
- Ensure operational services are efficient, responsive, and aligned with institutional service expectations.
- Develop and strengthen systems for campus service delivery, operational workflows, and cross-functional coordination.
- Oversee readiness and logistics for major campus events, institutional activities, and operational support needs.
- Ensure operational services contribute to a safe, welcoming, and well-functioning school environment.
- Lead operational response planning and support systems for emergencies, disruptions, and critical incidents.

Fleet & Transportation Management

- Provide strategic oversight of school fleet operations and transportation systems.
- Develop systems to ensure efficient use, maintenance, compliance, and long-term planning of transportation assets.
- Oversee transportation operations supporting student activities, staff mobility, procurement, and institutional logistics.
- Ensure compliance with safety standards, licensing, inspections, and transportation regulations.
- Monitor fleet utilization, maintenance planning, fuel management, and cost efficiency.
- Promote transportation systems that support safety, reliability, and responsible resource stewardship.

Kitchen & Auxiliary Services Oversight

- Provide operational leadership and support oversight for kitchen facilities and auxiliary support services.
- Ensure food service support systems, kitchen infrastructure, and related operations function effectively and sustainably.
- Support service improvements that strengthen efficiency, compliance, and quality across auxiliary operations.
- Ensure support services align with health, safety, sanitation, and institutional standards.
- Collaborate with relevant teams to support integrated service delivery and resource planning.

Risk Management, Safety & Compliance

- Lead operational risk management strategies to protect people, property, and institutional continuity.
- Oversee health, safety, regulatory compliance, and risk mitigation practices across operational areas.
- Ensure robust systems for emergency preparedness, crisis response, and business continuity planning.
- Lead development and implementation of operational policies and compliance procedures.
- Monitor adherence to legal, regulatory, environmental, and institutional requirements.
- Promote a proactive culture of safety and accountability across all operational functions.

Financial Stewardship & Resource Management

- Lead operational budgeting, forecasting, and financial planning for facilities and support services.
- Oversee resource allocation to ensure effective, efficient, and mission-aligned use of operational budgets.
- Support procurement strategy, contract oversight, and vendor performance management.
- Identify opportunities for cost efficiencies, operational savings, and sustainable resource utilization.
- Contribute to long-term capital planning and infrastructure investment decisions.
- Ensure sound stewardship of institutional assets and operational resources.

Leadership & People Management

- Lead, supervise, and develop teams across facilities, fleet, support services, and campus operations.
- Build strong team structures, clarify accountability, and foster high performance across operational units.
- Support talent development, coaching, and capacity building within operations teams.
- Promote a collaborative, service-oriented, and solutions-focused culture.
- Strengthen communication and coordination across departments to support institutional effectiveness.
- Model leadership aligned with the school’s mission, values, and commitment to excellence.

Systems, Reporting & Continuous Improvement

- Establish systems for operational monitoring, reporting, and performance evaluation.
- Use data and operational metrics to assess service delivery, identify trends, and drive improvements.
- Prepare reports, recommendations, and operational updates for senior leadership.
- Lead process improvement initiatives to enhance service quality, efficiency, and user experience.
- Support adoption of systems and tools that strengthen operational planning and accountability.

Essential Requirements

- Bachelor’s degree in Operations Management, Facilities Management, Business Administration, or a related field required; advanced degree preferred.
- A minimum of 10 years of relevant progressive leadership experience in operations, facilities, administration, or institutional management.
- Demonstrated experience overseeing multiple operational functions, teams, and complex service environments.
- Strong knowledge of facilities systems, operational planning, compliance, risk management, and resource stewardship.
- Experience managing budgets, vendors, contracts, and capital or infrastructure projects.
- Strong strategic thinking, organizational leadership, and problem-solving capabilities.

Personal Qualities

- Strategic, forward-thinking, and systems-oriented.
- Strong leadership presence with sound judgment and integrity.
- Highly organized, proactive, and solutions-driven.
- Calm and decisive under pressure.
- Collaborative and service-oriented with strong interpersonal skills.
- Committed to excellence, stewardship, and continuous improvement.

Performance Responsibilities

- Provide strategic leadership for safe, efficient, and sustainable campus operations.
- Ensure operational systems and facilities effectively support institutional goals and student well-being.
- Demonstrate strong stewardship of infrastructure, people, and resources.
- Strengthen operational resilience, compliance, and service quality across all functions.
- Foster collaboration, innovation, and continuous improvement in campus operations.
- Uphold the school’s mission and values through student-centered operational leadership.

Evaluation

The Director of Operations & Facilities will be evaluated twice a year based on:

- Strategic effectiveness of campus operations and facilities leadership.
- Quality, safety, and sustainability of operational systems and infrastructure.
- Leadership and performance of operational teams.
- Effectiveness of budgeting, planning, and resource stewardship.
- Risk management, compliance, and operational resilience.
- Contribution to institutional effectiveness and long-term operational improvement.
- Alignment with the school’s mission, values, and student-centered approach.

Q-Sourcing Servtec is an equal opportunity employer.

Deadline: 2nd November 2026. Only shortlisted candidates will be contacted. Solicitation will lead to disqualification.