Wellness Reception

Job Title Wellness Administrator

Level Some Experience

Job Location Boca Woods Country Club - Boca Raton, FL

Position Type Part Time, Non-exempt

Education Level Undisclosed

Job Shift Weekends

Job Categories Hospitality

Position Summary:

The Wellness Administrator provides administrative and member-service support for Boca Woods Country Clubs Fitness, Spa, Salon, and Wellness operations. This position serves as a welcoming point of contact for members and guests while coordinating appointments, reservations, billing, communications, and departmental records. The Wellness Administrator supports efficient daily operations while delivering professional, organized, and personalized member experience.

Essential Duties & Responsibilities:

- Greet and assist members and guests in a welcoming, professional, and personalized manner.

- Respond to telephone, email, and in-person inquiries and provide accurate information regarding Wellness programs, services, facilities, and events.

- Schedule, modify, confirm, and cancel appointments, services, classes, and reservations using established Club systems.

- Coordinate member and guest check-in and communicate arrivals to appropriate Wellness professionals.

- Process member charges, service transactions, billing, chits, gift certificates, and other Wellness-related transactions accurately through the Clubs point-of-sale and member-management systems.

- Maintain current knowledge of Fitness, Spa, Salon, Physical Therapy, and other Wellness programs, services, packages, promotions, and schedules.

- Maintain accurate departmental schedules, service information, member records, files, and other administrative documentation.

- Assist with member communications, program promotions, website updates, email communications, and other departmental materials.

- Assist with inventory processes, supply monitoring, and general administrative support for Wellness operations.

- Complete established opening and closing procedures and promptly report facility, equipment, or maintenance concerns.

- Support the cleanliness, organization, and readiness of Wellness facilities, including member amenities, treatment areas, and Fitness Center spaces.

- Respond professionally to member questions, requests, and concerns and escalate matters to Wellness leadership when appropriate.

- Collaborate with Wellness professionals and other Club departments to support efficient operations and a seamless member experience.

- Perform additional administrative and Wellness support responsibilities as assigned by the Director of Wellness.

Qualifications & Requirements:

- High school diploma or equivalent required; additional education in hospitality, business administration, wellness, or a related field preferred.

- Previous receptionist, administrative, customer service, hospitality, or comparable office experience preferred.

- Previous private club, Spa, Fitness Center, resort, hotel, or luxury hospitality experience preferred.

- Strong member-service and interpersonal skills with the ability to provide a welcoming and professional experience.

- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

- Strong verbal and written communication skills.

- Proficiency with Microsoft Office and the ability to learn and effectively use Club management, scheduling, reservation, point-of-sale, and website systems.

- Experience with NorthStar, Clubessential, or comparable Club management technology preferred.

- Strong attention to detail and ability to accurately process member transactions, billing, reservations, and records.

- Ability to maintain confidentiality and exercise appropriate judgment when handling member and Club information.

- CPR/AED and First Aid certification required or ability to obtain and maintain within a Club-established timeframe.

- Ability to work a flexible schedule based on Wellness operations, including weekends, holidays, and other peak operating periods as required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel objects, tools, or controls, talk or hear, taste or smell. The employee is frequently required to walk. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles and is frequently exposed to extreme cold and extreme heat.

The noise level in the work environment is usually loud.

Compensation:

Salary is commensurate with experience.

Employees who accept full-time, benefits-eligible position may be eligible for a comprehensive benefits package, including:

- Medical Insurance

- Dental Insurance

- Vision Insurance

- Company Paid Life Insurance

- Supplemental Life Insurance

- 401(k) Retirement Savings Plan with Company Match

- Vacation Time

- Paid Sick/Personal Time Off

- Holiday Pay