About this role
Position Summary
We are seeking a passionate, goal-oriented, and customer-focused Jewelry Sales Representative to join our team. In this role, you will be the face of our brand, delivering an exceptional shopping experience to customers, sharing expertise on our fine jewelry collections, and guiding clients through significant purchase decisions. The ideal candidate possesses a keen eye for detail, strong communication skills, and a proven track record in sales or high-end customer service.
Key Responsibilities
Customer Engagement & Sales:
Welcome and greet clients warmly, building genuine relationships and rapport.
Listen actively to customer needs, preferences, and budgets to recommend suitable jewelry pieces (e.g., engagement rings, gemstone jewelry, luxury watches, custom pieces).
Consistently meet or exceed monthly individual and team sales targets.
Product Knowledge & Expertise:
Stay up-to-date on product lines, metals, gemstones, diamond grading standards (the 4 Cs), and brand story.
Clearly articulate the quality, craft, and value of various collections to guide customer purchasing decisions.
Clienteling & After-Sales Care:
Assist customers with jewelry care, sizing, repairs, custom design inquiries, and warranty policies.
Store Operations & Merchandising:
Assist in maintaining visual merchandising standards, displaying jewelry securely and elegantly.
Participate in opening and closing procedures, inventory counts, and loss prevention protocols.
Ensure the safe handling, display, and storage of high-value items.
Qualifications & Requirements
Experience: 1–3 years of experience in retail sales, luxury retail, or customer service (prior jewelry industry experience or Gemological Institute of America (GIA) coursework is a major plus).
Communication Skills: Excellent verbal and interpersonal communication skills with a strong ability to build trust quickly.
Sales Aptitude: Proven track record of hitting sales metrics and driving business growth.
Detail-Oriented: Exceptional attention to detail, especially regarding inventory security and product handling.
Flexibility: Willingness to work flexible hours, including weekends, evenings, and holiday seasons.
Key Competencies
Empathy & Active Listening: Ability to connect with customers celebrating major life events (engagements, anniversaries, graduations).
Professionalism: Maintains an elegant, approachable, and polished demeanor at all times.
Teamwork: Works collaboratively with team members, goldsmiths, and management to deliver a seamless customer experience.
Benefits & Compensation
Salary: [Base Salary Range or Hourly Rate] + Commission / Performance Bonuses
Health & Wellness: [Medical, Dental, Vision Insurance Options]
Paid Time Off: [Vacation days, Sick leave, Holidays]
Perks: Generous employee discounts on jewelry, professional development/certification opportunities (e.g., GIA sponsorship).
Join our team!
559-734-4002
Compensation / Pay Rate (Up to): $23.00 - $24.00