About this role
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
Job Summary
We are seeking a polished, personable, and highly attentive Host / Hostess to represent the first point of contact at an exclusive private members club. The ideal candidate will possess a natural flair for hospitality, exceptional interpersonal skills, and the ability to create a welcoming yet sophisticated atmosphere. This role is central to delivering a seamless arrival experience, fostering meaningful member relationships, and upholding the Club's standards of discretion, exclusivity, and personalized service.
Key Responsibilities
- Welcome members and their guests with warmth, professionalism, and personalized attention, ensuring a distinguished first impression.
- Manage dining reservations, seating arrangements, waitlists, and table allocations to maintain an efficient and seamless service flow.
- Recognize members by name, understand individual preferences, and anticipate special requirements to enhance the overall Club experience.
- Coordinate with the Food & Beverage and Culinary teams to ensure table readiness, smooth seating transitions, and timely service.
- Maintain accurate member profiles, reservation details, and special requests while ensuring strict confidentiality.
- Manage peak service periods with composure, communicating waiting times and accommodating requests with tact and discretion.
- Provide accurate information regarding Club facilities, dining experiences, upcoming events, and exclusive member offerings.
- Address member enquiries and minor concerns promptly, escalating sensitive matters appropriately.
- Ensure the reception and welcome areas consistently reflect the Club's presentation, ambience, and service standards.
Desired Skill & Expertise
Desired Skills & Competencies
- Diploma or relevant qualification in Hospitality, Guest Relations, or a related discipline is preferred.
- 1–3 years of experience in a Host / Hostess, Guest Relations, or premium customer-facing role , preferably within exclusive private members clubs, fine dining establishments, or luxury hospitality environments.
- Exceptional communication and interpersonal skills with a refined, confident, and approachable manner.
- Strong member recognition and relationship-building abilities, with a commitment to personalized service.
- Excellent organizational skills and proficiency in reservation and table management systems.
- High level of cultural awareness, emotional intelligence, and discretion when interacting with a distinguished and diverse membership.
- Ability to remain composed, adaptable, and solution-oriented during busy service periods.
- Professional presentation with meticulous attention to detail and a genuine passion for hospitality.