Chief Steward

Overview

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

- Oversee and manage daily stewarding operations across all kitchens, food and beverage outlets, and back-of-house areas.

- Lead, supervise, and develop the stewarding team to ensure efficient operations and consistent service standards.

- Prepare staff schedules, allocate duties, and ensure adequate manpower coverage based on operational requirements.

- Ensure all kitchen equipment, utensils, crockery, cutlery, glassware, and food preparation areas are cleaned, sanitised, and maintained to the highest standards.

- Conduct regular inspections to ensure compliance with food safety, hygiene, sanitation, and HACCP standards.

- Monitor staff performance, attendance, grooming, productivity, and adherence to company policies.

- Train and coach stewarding colleagues on cleaning procedures, equipment handling, chemical usage, and workplace safety.

- Manage inventories of cleaning supplies, chemicals, equipment, and operating materials, ensuring effective stock control and cost efficiency.

- Monitor the proper handling, storage, and maintenance of kitchen equipment, dishwashing machines, and stewarding tools.

- Minimise breakages, losses, and wastage through effective monitoring and preventive measures.

- Coordinate stewarding requirements for VIP functions, private events, banquets, and special occasions.

- Work closely with the Executive Chef, Food & Beverage Management, and other departments to ensure smooth daily operations.

- Ensure proper waste segregation, disposal, recycling, and pest control practices in accordance with hygiene and environmental standards.

- Identify and report equipment defects, maintenance requirements, and safety hazards, ensuring timely follow-up.

- Maintain accurate records of cleaning schedules, hygiene inspections, inventories, breakages, and operational reports.

- Support departmental budgeting, purchasing requirements, and cost-control initiatives.

- Ensure compliance with local food safety regulations, company policies, and luxury hospitality standards.

- Continuously identify opportunities to improve operational efficiency, cleanliness, and overall service quality.

- Perform other stewarding and operational duties as required.

Desired Skill & Expertise

- Minimum 4–5 years of stewarding experience, preferably within luxury hotels, resorts, private members' clubs, or high-end hospitality environments.

- At least 2 years in a supervisory or senior stewarding position, with proven team leadership experience.

- Strong knowledge of kitchen hygiene, sanitation, food safety regulations, and HACCP standards.

- Proven experience managing stewarding operations, staff scheduling, and resource allocation.

- Excellent leadership, communication, delegation, and team-management skills.

- Good understanding of commercial dishwashing equipment, cleaning chemicals, and kitchen operating procedures.

- Experience in inventory management, breakage control, purchasing, and cost optimisation.

- Strong organisational, problem-solving, and time-management abilities.

- High attention to detail and commitment to maintaining exceptional cleanliness and hygiene standards.

- Ability to coordinate stewarding requirements for large-scale events, VIP functions, and high-volume food and beverage operations.

- Professional, reliable, proactive, and capable of working effectively under pressure.

- Basic computer literacy and experience preparing operational reports.

- Ability to work flexible hours, including evenings, weekends, and public holidays.