Accounts Receivables Administrator

About Us:
Cyberhawk is a fast-growing, successful technology company with big ambitions. We are the industry leaders in drone-based visual inspection and survey solutions for energy infrastructure and major capital projects clients.  Our cloud-based enterprise software iHawk is a visual-data solution that harnesses drone and other visual data to allow large scale sites and assets to be managed and maintained easily. Ultimately, we help make asset & project management be safer, easier and greener thus keeping people out of danger and significantly reducing the carbon footprint of the energy and capital projects sectors.

Our people are the secret to our success. We thrive because of our team’s incredible talent and outstanding service. We plan to grow a lot this year and are looking for a number of people to join our high-performance team.

Our values and what it is like to work here:

At Cyberhawk we believe in a policy of ‘No Drama’. There is enough complexity in the world of business and we strive to work collaboratively in the spirit of intent-based leadership. We give our people the safety to try new things, to take risks, and to suggest ways of working better. We want our work to be meaningful and fun so that people enjoy what they do.

Every employee at Cyberhawk is expected to demonstrate and foster the 5 core values, along with the overarching value of ‘Nae Drama’, that encourage a positive culture within Cyberhawk:

- One Team

- Open and Humble

- Hungry to Grow

- Show up and Have Fun

- Own it And Solve It

About the Role:

The Accounts Receivable Administrator is responsible for supporting the efficient operation of the sales ledger function and ensuring the timely collection of customer payments. The role plays a key part in maintaining healthy cash flow, building positive relationships with customers, and ensuring the accuracy and integrity of financial records.

Working closely with Finance, Commercial and Operational teams, the Accounts Receivable Administrator will manage invoicing activities, monitor outstanding debts, resolve customer queries and support month-end reporting activities.

Responsibilities:

Sales Ledger Administration

- Generate and issue accurate customer invoices in accordance with contractual terms and company processes.

- Process credit notes and invoice adjustments as required.

- Maintain customer account records and ensure all data is accurate and up to date.

- Verify supporting documentation before invoices are issued.

Credit Control & Collections

- Monitor outstanding balances and proactively follow up overdue invoices.

- Contact customers by phone, email and other communication channels to secure payment.

- Build and maintain positive customer relationships whilst managing debt recovery professionally.

- Escalate high-risk or long-outstanding debts to management where necessary.

- Support the resolution of billing disputes and payment queries.

Cash Allocation & Reconciliations

- Allocate incoming payments accurately against customer accounts.

- Investigate and resolve unallocated cash and account discrepancies.

- Perform regular customer account reconciliations.

- Support balance sheet reconciliations related to accounts receivable.

Financial Reporting & Administration

- Produce aged debt reports and other receivables reporting as required.

- Assist with month-end and year-end finance processes.

- Maintain accurate records and documentation for audit purposes.

- Support internal and external audit requests relating to accounts receivable transactions.

Process Improvement & Compliance

- Adhere to company financial controls, policies and procedures.

- Identify opportunities to improve billing, collection and receivables processes.

- Ensure compliance with relevant accounting standards, financial regulations and GDPR requirements.

- Assist in the development and maintenance of finance procedures and process documentation.

Stakeholder Management

- Work collaboratively with Sales, Project Delivery and Customer Success teams to resolve invoicing issues.

- Communicate effectively with customers regarding billing and payment matters.

- Provide excellent customer service while maintaining appropriate financial controls.

As well as, other duties as assigned.

Skills, Experience & Qualifications:

Essential

- Previous experience in an Accounts Receivable, Credit Control, Finance Assistant or similar finance role.

- Experience using accounting or ERP systems.

- Strong understanding of invoicing, credit control and cash allocation processes.

- Proficient in Microsoft Excel and the Microsoft Office Suite.

- Excellent numerical accuracy and attention to detail.

- Strong written and verbal communication skills.

- Ability to prioritise workload and meet deadlines.

- Experience managing customer queries professionally and effectively.

Desirable

- AAT qualification (or equivalent) or working towards AAT.

- Experience within a project-based, engineering, technology or professional services environment.

- Knowledge of VAT requirements for UK and Europe invoicing regulations.

- Experience working with multi-currency transactions.

Additional Requirements:

- Eligibility to live and work in the UK with high fluency in English.

- The role requires to attend the Ratho office a minimum of once per week, with Wednesdays designated as the core office day.

- The successful candidate will be required to complete a criminal background check and reference check during the onboarding process.

Company Benefits:

- Competitive salary

- Hybrid working

- Discretionary Annual Performance Bonus

- 30 days annual leave (including bank holidays)

- Salary Exchange Pension scheme

- Life insurance, Digital GP & Employee Assistance Programme

- CourseCloud free access to focus on your development

- Free onsite Gym membership and discounted climbing rates

- Cycle to Work scheme

- Electric Car Salary Sacrifice Scheme

- Monthly adventure draw

- Pet friendly office

- Employee Referral Scheme

- Quarterly team building activities

Cyberhawk is an equal opportunity employer that values equality, diversity, and an inclusive work environment. Our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected characteristic under the Equality Act 2010. If any candidate requires any type of reasonable accommodations throughout the recruitment process, please get in touch.