About this role
ABOUT THE ROLE
Seeking an experienced Full-Time Front Desk Agent. Front Desk Agents represent the hotel throughout all stages of the guests stay. By working with all hotel personnel, they ensure every guest experiences the highest customer care. Their responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring a pleasant stay and smooth checkout. Represent management during off hours as needed. Ensure proper accounting functions in the POM system daily and respond to guest concerns per the Hilton brand standard and the hotel SOPs.
Essential Duties:
- Properly secure guest information in the POM system.
- Able to learn safety, emergency, and accident prevention policies and procedures.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.
- Understand and adhere to proper credit card and cash handling policies and procedures.
- Ability to learn Hilton brand standards and policies.
- Ability to follow hotel SOPs.
Specific Requirements of this role:
- Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Coordinate room status updates with the housekeeping department and maintenance work with the engineering division.
- Report any unusual occurrences or requests to the manager or assistant manager.
- Manage and resolves all guest complaints in a professional and courteous manner.
- Assist guests on departure by verifying and posting all outstanding charges, settling credit cards, and making arrangements for luggage and transportation assistance.
- Hilton University learning program completion and continued learning.
- Perform other duties as assigned by management. MOD responsibilities as assigned.
Qualifications
Qualifications
- High school diploma or equivalent. College pref.
- Previous hotel front desk experience of min. one year required. Pref. Hilton Hotel experience.
- Working knowledge of Microsoft Word and Excel.
- POM system knowledge required. Pref. OnQ or PEP systems.
- Ability to work a flexible schedule, including weekends and holidays a must for this role.
The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.