Club Administrator

Job Title: Club Administrator ** if you are interested in this opportunity, please feel free to apply and email me your resume at alalfaro @ astoncarter.com so we can schedule a time to connect asap! **   Job Description The Club Administrator supports membership campaigns and ensures a high level of quality assurance across all club-related activities. This role focuses on office administration and customer service, requiring strong organizational skills and the ability to prioritize and manage multiple projects. The Club Administrator listens carefully to customer needs, makes timely decisions, and plays a key role in driving customer satisfaction, which is central to the organizations growth strategy. This is a non-exempt position that works closely with marketing and customer relations teams to support a repeat-customer club membership program that provides expedited services. Responsibilities

- Conduct outbound calls related to club membership renewals, declined payments, and credit card expiration notifications in alignment with the established clubs calendar.
- Attempt to retain customers who wish to cancel their membership by clearly explaining benefits and offering appropriate save options.
- Compile and mail club campaign letters, including performing mail merges, preparing and stuffing envelopes, and metering them for delivery.
- Assess and resolve issues related to returned club member mail to ensure accurate and timely communication.
- Maintain and update the Club Campaign Spreadsheet to track campaign activities, member status, and outcomes.
- Review and score club save and cancel calls using Avaya Contact Recorder or similar tools to evaluate quality and effectiveness.
- Analyze trends and save options offered through tracking tools, identifying patterns and opportunities to improve retention.
- Maintain excellent knowledge of products and services to accurately understand and address customer needs.
- Answer customer inquiries by clarifying desired information and providing accurate, timely responses via phone and email.
- Resolve customer problems by researching and exploring alternative solutions, implementing appropriate actions, and escalating unresolved issues when necessary.
- Respond to cancellation requests and actively work to persuade customers to remain enrolled in the membership program.
- Identify opportunities to turn dissatisfied customers into satisfied, loyal members through attentive service and tailored solutions.
- Document customer outcomes and provide analytics on cancellation reasons and retention efforts to marketing and relations stakeholders.
- Maintain the client database with accurate, detailed records of customer interactions, outcomes, and follow-up actions.
- Achieve productivity standards and performance goals while consistently delivering high levels of customer service.
- Report regularly on role-related activities, providing updates on campaigns, retention efforts, and customer feedback.
- Update job knowledge by participating in educational opportunities and staying current with tools, processes, and product information.
- Enhance the organizations reputation by taking ownership of new and different requests and exploring opportunities to add value.
- Perform other marketing-related duties as needed, including ad source accuracy checks and revenue tracking projects.
- Provide organized administrative support for the club membership program, focusing on backend processes rather than a high-volume call center environment.

Essential Skills

- 23 years of experience in a similar role involving office-based administration and customer service.
- Strong administrative support skills, including organizing information, managing documents, and handling mailings.
- Proven customer service experience, with the ability to communicate professionally via phone and email.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and related tools.
- Computer literacy with collaboration and communication tools such as Microsoft Teams.
- Accurate data entry skills and attention to detail in maintaining spreadsheets and databases.
- Ability to manage multiple tasks and prioritize projects effectively in a busy office environment.
- High school diploma (HS Diploma) or equivalent education.
- Ability to listen carefully, clarify customer needs, and make quick, informed decisions.
- Strong organizational skills to support backend membership administration and campaign tracking.

Additional Skills & Qualifications

- Experience working with a CRM system is a plus.
- Experience in administration within residential home-service, HVAC, plumbing, or electrical service industries is beneficial but not required.
- Experience supporting membership or subscription-based programs is advantageous.
- Comfort analyzing call trends and customer feedback to provide insights and recommendations.
- Interest in ongoing learning and professional development through educational opportunities.

Work Environment This is a temporary onsite role for approximately 23 months to provide coverage for a leave of absence. The position is 100% onsite, with standard office hours from 8:00 a.m. to 5:00 p.m. The environment is focused on administrative backend work rather than a traditional call center setting, with an emphasis on organization, accurate recordkeeping, and professional customer service via both email and phone. The role supports a club membership program for repeat residential home-service customers, offering expedited services for HVAC, plumbing, and electrical needs. You will work in a typical office setting using standard computer equipment and software, including Microsoft Teams, Outlook, Excel, and CRM tools, while collaborating closely with marketing and customer relations functions.
Job Type & Location
This is a Contract position based out of Brea, CA.
Pay and Benefits
The pay range for this position is $26.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Brea, CA.
Application Deadline
This position is anticipated to close on Nov 6, 2026.
Workplace Type
This is a fully onsite position in Brea,CA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.