Lounge Attendant

WHO WE ARE

Sheraton Miami Airport Hotel is proudly managed by Bridgeton Holdings, a creative, full-service real estate investment and management firm established in 2009. Bridgeton owns interests in and/or manages more than 30 properties nationwide, with total capitalization exceeding $2 billion. Through a vertically integrated platform encompassing investment management, development, hotel management, and property management, Bridgeton continuously re-envisions traditional operating models to enhance the value of its properties across primary and key secondary markets.

As part of the Team at Sheraton Miami Airport Hotel, youll join a fast-paced, hospitality-driven environment backed by a company culture that values teamwork, creativity, and growth. Bridgetons mission is to exceed partner and guest expectations while maintaining a fun, dynamic workplace where employees feel inspired, supported, and empowered to succeed. Together with the Sheraton brands commitment to thoughtful service and community connection, we strive to create exceptional experiences for both our guests and our team members.

ABOUT THE ROLE

Sheraton Miami Airport Hotel & Executive Meeting Center is seeking a Club Lounge Attendant to support the daily operations of the Sheraton Club Lounge. Reporting to the Food & Beverage Supervisor and Director of Outlets, this guest-focused position ensures that the Club Lounge provides a welcoming, comfortable, clean, and well-organized environment while delivering exceptional hospitality, personalized service, and high standards of food and beverage presentation.

The Club Lounge Attendant is responsible for welcoming and assisting eligible guests, recognizing Marriott Bonvoy Elite members, preparing and replenishing food and beverage offerings, maintaining lounge cleanliness, and ensuring compliance with Marriott brand standards, hotel policies, and established food safety and sanitation guidelines. The ideal candidate has strong customer service and communication skills, excellent attention to detail, and the ability to anticipate guest needs, manage multiple responsibilities, and work efficiently in a fast-paced hospitality environment while delivering an exceptional guest experience.

Essential Duties:

- Provide exceptional guest service by warmly welcoming Club Lounge guests, verifying lounge access eligibility, recognizing Marriott Bonvoy Elite members, and delivering personalized, attentive, and professional hospitality.

- Prepare, organize, and maintain daily breakfast, refreshment, and evening food and beverage presentations in accordance with established hotel procedures and Marriott brand standards.

- Monitor buffet stations, beverage areas, and food displays to ensure proper presentation, freshness, temperature, cleanliness, and timely replenishment throughout service periods.

- Respond promptly and professionally to guest requests, questions, complaints, and service concerns while ensuring guest satisfaction and escalating unresolved issues to Food & Beverage management.

- Maintain the cleanliness, organization, and overall appearance of the Club Lounge, including dining tables, seating areas, buffet stations, beverage counters, equipment, and guest amenities.

- Ensure proper handling, storage, labeling, rotation, and presentation of food and beverage products while following established portion-control and waste-reduction procedures.

- Follow applicable food safety regulations, sanitation procedures, allergen awareness practices, Marriott brand standards, and hotel policies to maintain a safe and hygienic food service environment.

- Monitor food and beverage supplies, service equipment, utensils, glassware, and guest amenities while reporting inventory shortages, equipment malfunctions, and operational concerns to management.

- Collaborate with the Front Office, Kitchen, Housekeeping, Engineering, and other hotel departments to coordinate guest requests, food replenishment, maintenance needs, and overall lounge service.

- Assist with daily opening and closing procedures, service preparation, cleaning schedules, and operational checklists to ensure the Club Lounge remains guest-ready throughout assigned shifts.

- Maintain knowledge of Marriott Bonvoy Elite benefits, Club Lounge access procedures, service hours, hotel amenities, and applicable Marriott guest service expectations.

- Maintain a professional, organized, and safe working environment while demonstrating proper grooming, uniform standards, teamwork, and positive guest interactions.

- Ability to lift and carry up to 25 pounds as needed, including food and beverage supplies, trays, dishes, service equipment, and other lounge materials.

- Ability to stand and walk for extended periods, bend, reach, carry trays, push and pull service carts, and perform repetitive food service, cleaning, and setup tasks.

Specific requirements of the role:

- Provide attentive and personalized service to guests with authorized Club Lounge access, ensuring a welcoming atmosphere and consistently meeting established hospitality and service standards.

- Verify guest eligibility for Club Lounge access in accordance with hotel procedures, including applicable Marriott Bonvoy Elite benefits and authorized guest access arrangements.

- Recognize Marriott Bonvoy Elite members and provide professional guest engagement while maintaining knowledge of applicable membership benefits, lounge amenities, and service offerings.

- Prepare the Club Lounge before scheduled opening, ensuring buffet stations, beverage areas, seating arrangements, food displays, and service supplies are properly organized and ready for guest service.

- Set up, maintain, and replenish breakfast, refreshment, and evening food presentations while ensuring food quality, freshness, temperature, and appearance meet established hotel standards.

- Prepare and serve coffee, tea, and other authorized beverages while maintaining cleanliness, proper presentation, and adequate supplies at beverage stations.

- Monitor food and beverage consumption, anticipated guest counts, and replenishment needs while coordinating with the Kitchen and Food & Beverage management to maintain efficient service.

- Follow proper food handling, storage, labeling, rotation, and temperature-monitoring procedures in accordance with applicable Florida food safety requirements and hotel sanitation standards.

- Maintain awareness of food allergens, dietary considerations, and cross-contact prevention procedures while communicating special guest requests or food-related concerns to the appropriate team members.

- Clear used plates, glasses, utensils, and service items promptly while cleaning and resetting tables to maintain a comfortable, organized, and guest-ready lounge environment.

- Ensure buffet stations, beverage refrigerators, coffee machines, service counters, dining areas, and lounge equipment remain clean, sanitized, properly stocked, and in good working condition.

- Monitor the availability and proper use of food and beverage products, disposable supplies, service utensils, glassware, guest amenities, and cleaning materials while minimizing waste and reporting inventory shortages.

- Assist with inventory control, portion management, and food-waste reduction initiatives to support departmental efficiency and established cost-control procedures.

- Complete daily opening, closing, cleaning, sanitation, and food temperature checklists while maintaining accurate records and required operational documentation.

- Coordinate with the Front Office regarding guest access eligibility, Marriott Bonvoy member recognition, special guest arrangements, and service recovery access in accordance with hotel procedures.

- Communicate with Housekeeping and Engineering regarding lounge cleanliness, maintenance requests, equipment malfunctions, furniture conditions, and other operational concerns requiring departmental assistance.

- Monitor lounge occupancy, guest traffic, and service demands while reporting overcrowding, service delays, safety concerns, or operational deficiencies to Food & Beverage management.

- Address guest requests and Club Lounge service concerns promptly and professionally, escalating unresolved issues to the Food & Beverage Supervisor or Manager when necessary.

- Maintain knowledge of applicable Sheraton and Marriott service standards, Brand Standard Audit (BSA) requirements, guest privacy procedures, and hotel policies.

- Complete required Marriott Digital Learning Zone (DLZ) training and participate in departmental meetings, service training, and quality improvement initiatives.

- Follow established procedures for alcoholic beverage service when authorized and applicable, ensuring compliance with hotel policies and relevant regulations.

- Maintain professional grooming, uniform presentation, punctuality, reliability, and courteous communication with guests, coworkers, and management.

- Communicate operational updates, guest concerns, supply shortages, and outstanding service needs during shift transitions to ensure continuity of Club Lounge operations.

- Assist other Food & Beverage outlets and hotel departments when operationally required and as directed by management.

- Support Food & Beverage management in maintaining a positive, productive, guest-focused, and team-oriented working environment.

- Other duties as assigned.

Qualifications

- High school diploma or GED preferred; hospitality, food service, or customer service-related training is a plus.

- Previous experience in a hotel, restaurant, buffet service, executive lounge, or hospitality environment preferred.

- Strong knowledge of guest service procedures, food and beverage presentation, buffet replenishment, lounge operations, and hospitality service expectations.

- Working knowledge of food handling, sanitation procedures, food temperature requirements, allergen awareness, and applicable workplace safety practices.

- Familiarity with Marriott Bonvoy Elite member recognition, Club Lounge access procedures, and Marriott brand standards preferred.

- Basic computer proficiency, including email, workplace technology applications, and the ability to complete required electronic training and operational documentation.

- Bilingual in English and Spanish preferred.

- Strong communication, interpersonal, organizational, time-management, and problem-solving skills.

- Excellent attention to detail and the ability to consistently maintain high standards of food presentation, cleanliness, professionalism, and guest service in a fast-paced hotel environment.

- Ability to anticipate guest needs, manage multiple service requests, and maintain a positive and welcoming atmosphere during busy breakfast and evening service periods.

- Ability to work independently, prioritize daily responsibilities, and communicate effectively with Food & Beverage management and other hotel departments.

- Strong teamwork skills and the ability to maintain a professional, respectful, courteous, and guest-oriented working environment.

- Ability to follow established food safety procedures, sanitation guidelines, hotel policies, and applicable Marriott brand standards.

- Ability to obtain and maintain required food handler or other applicable certifications as required by hotel policies and local regulations.

- Ability to stand and walk for extended periods, lift and carry up to 25 pounds, bend, reach, and perform routine food service, cleaning, and lounge setup duties, with or without reasonable accommodation.

- Flexible schedule, including early mornings, evenings, weekends, holidays, and varying shifts based on hotel occupancy, Club Lounge service hours, and business needs.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.