Head of Department

Role Purpose

The Head of Department (Supply Chain) leads end-to-end logistics operations, ensuring efficient merchandise flow, high inventory accuracy, and world-class order fulfilment. This role drives operational excellence, leadership, and strategic supply chain performance.

Key Responsibilities

- Lead and manage end-to-end merchandise flow, including receiving, storage, and dispatch.
- Ensure ≥98% compliance with merchandise handling procedures and ≥99% system and delivery accuracy.
- Drive continuous improvement to enhance logistics performance and operational efficiency.
- Plan and ensure stock availability for promotional campaigns and peak trading periods.
- Optimise storage and stock flow to support sales growth and reduce stockouts.
- Ensure fast, accurate order fulfilment with ≥99% order accuracy and SLA compliance.
- Reduce delivery-related complaints and ensure efficient returns management.
- Lead, coach, and develop teams, including recruitment, training, and performance management.
- Manage workforce planning, scheduling, and ensure compliance with HR processes.
- Oversee receiving, inventory, and outbound operations while meeting productivity targets.
- Maintain safety standards, including zero critical incidents, 100% PPE compliance, and audit scores above 80%.
- Manage inventory integrity, reduce shrinkage and costs, and support profitability and strategic initiatives.

Qualifications and Experience

- Grade 12 / Matric (essential)
- National Diploma in Supply Chain Management / Logistics / Operations Management / Industrial Engineering / Warehouse Management or related field (essential)
- 5+ years’ experience in supply chain, retail logistics, or warehouse management
- Proven leadership of teams in a high-volume retail or distribution environment
- Strong experience in inventory systems and logistics optimisation
- Demonstrated ability to manage KPIs and operational performance
- Strong analytical and problem-solving ability