About this role
Role Purpose
As the Head of Department you will lead the department's commercial strategy, drive merchandising excellence, and champion a customer-focused shopping experience. You will be responsible for guiding and developing your team, optimising product ranges, ensuring efficient day-to-day operations, and delivering outstanding customer satisfaction. As a member of the store's management committee, you will play a key role in achieving business objectives and contributing to the overall success and growth of the store.
Key Responsibilities
- Develop and optimise the product range based on customer needs, market trends, and the store environment
- Select and manage product assortments in line with Leroy Merlin's merchandising and marketing strategies
- Drive sales and profitability through effective pricing, promotions, and commercial initiatives
- Ensure the sales floor is consistently Full, Clean, and Priced while maintaining high merchandising standards
- Create attractive, well organised product displays that enhance the customer shopping experience
- Plan and execute commercial campaigns and promotions to increase store traffic and achieve revenue targets
- Collaborate with the team to implement strategies that address commercial challenges and support business objectives
- Promote a culture of excellent customer service and hospitality within the team
- Engage with customers to understand their needs, provide suitable solutions, and improve customer satisfaction and loyalty
Qualification and Experience
- Matric (Grade 12) or equivalent qualification is essential
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)
- 5+ years of experience in retail management, with a proven record in a leadership role
- Strong understanding of merchandising, inventory management, and retail operations