Logistics Coordinator

We are looking for a new colleague who will join our team as a Logistics Coordinator !

You will manage customer orders and returns, address inquiries and complaints, and work closely with internal teams and warehouse partners to resolve issues and ensure efficient day-to-day operations. This role is ideal for someone who enjoys problem-solving, working in a dynamic environment, and building strong customer relationships

Take a closer look at some of the main duties :

- Process customer sales and repair orders, including order entry, updates, and cancellations
- Manage customer returns (RMAs) and support the resolution of receipt discrepancies and non-conformities
- Monitor order status and communicate delays, issues, and relevant updates to customers
- Investigate and resolve order processing issues, exceptions, and customer complaints
- Manage order escalations, including order allocation and prioritization
- Respond to inquiries from internal and external customers regarding orders, pricing, and product information
- Manage customer, product, and order holds in accordance with established procedures
- Support inventory reconciliation and other activities related to customer service and 3PL warehouse operations

What we expect from you :

- Minimum high school diploma
- Fluency in speaking and writing of English language
- Strong communication skills, oral and written
- Any experience in order management is an advantage
- Advanced knowledge level of Windows OS
- Analytical and problem-solving attitude

What you will get from us :

- Daily shifts, Monday - Friday
- Opportunity to develop skills through organized training
- Work in a large, international team
- Work in modernly equipped offices located in the heart of the business centre in New Belgrade
- Advancement opportunities/Career development

If you want to give yourself a try in the new role, apply with your CV in English and join us!

Only shortlisted candidates will be contacted. Good luck!