GSC Operation Specialist

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Location: Monterrey, México

In the NA Customer Fulfillment department at Lenovo, you will play a crucial role in ensuring a seamless and satisfactory experience for our internal customers. This role requires excellent communication skills, attention to detail, and strong analytical skills.

The main activities the GSC Operation Specialist will perform are the following:

- HelpDesk support: Act as the main contact for the internal operational Helpdesk, responding promptly to support tickets, queries, and issues from internal business partners and stakeholders. Troubleshoot operational blockers, escalate critical issues to appropriate teams, and follow up until resolution.
- Reporting and Data Analysis: Generate, maintain, and distribute key daily, weekly, and monthly performance reports. Analyze operational data to identify trends, bottlenecks, root causes of delays, and opportunities for process improvement. Create clear dashboards, data summaries, and status updates for management and internal stakeholders.
- Operational process flow: Collaborate with cross-functional teams (Planning, Logistics, Finance, Sales Operations) to ensure smooth execution and alignment.
- Backlog Management: Process customer orders accurately and efficiently. Verify product availability, pricing, and delivery information.

Position Requirements :

- Minimum Education Required: Bachelor's degree or equivalent business experience
- 1~2 years of Supply Chain Experience or customer service-related experience.
- Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas, reporting metrics). (Mandatory)
- Previous experience in a Helpdesk or technical support (Desired)
- SAP/S4, Power BI (Desired)
- Advanced English proficiency (Mandatory)
- Ability to work under pressure and deadlines.
- Strong ownership, leadership, and sense of urgency.
- Positive attitude.
- Innovative thinking.
- Proactive and organized.

Activities to learn in our Customer Fulfillment Team:

- Learn about the ISG portfolio (Think Systems-Options-Storage-Networking).
- Overview of the supply chain process.
- Analytical Thinking and Reasoning.
- Enhance leadership and communication skills.
- Networking with different local and WW Teams.
- Interaction with WW Projects.

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.