About this role
Summary
Sells new vehicles to retail customers at MAG showrooms, guiding them from inquiry and test drive to financing, order, delivery and follow-up, while meeting sales targets and brand customer-experience standards.
Tasks
- Generate prospects from walk-ins, calls, digital leads, referrals and events.
- Record every lead, test drive and follow-up in the CRM.
- Achieve monthly unit sales, accessories and financing penetration targets.
- Resolve customer concerns during the buying and delivery process.
- Process orders, contracts, payments and financing applications, and track delivery dates.
- Coordinate with Sales Support, PDI, Registration and Finance for smooth delivery.
- Prepare daily and monthly sales activity reports.
- Check stock availability and specifications in the system before quoting.
- Follow pricing, discount and delivery policies.
- Keep product and competitor knowledge current through OEM training.
## Education
Bachelor's degree.
Experience
2Â4 years of vehicle sales or consumer sales experience.
Skill
- Customer-Focused Approach
- Initiates Compelling Sales Conversations
- Understands Buying Influencer Needs
- Action Planning
- Builds Rapport
- In-Depth Questioning
- Manages Resistance
- Questions Strategically
- Understands Customer Needs
- Understands Issues/Motivations
- Verbal Communication
- Review and Reporting
- Closes Effectively
- Diagnoses Needs with Questions
- Effectively Presents Solutions
- Navigates Customer Challenges
- Negotiates Strategically/Tactically
- Prospecting
- Qualifying
- Strengthens Customer Connections
- Presentation Creation
- Spreadsheet Expertise
- Document Management
- Customer relationship management (CRM) software
- Direct Sales
## Competencies
Business Insight: Applying knowledge of business and the marketplace to advance the organizationÂs goals.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.