About this role
Summary
Sells genuine and approved parts and accessories to retail customers, independent workshops and walk-in buyers at MAG parts counters and branches, meeting sales targets while providing accurate part identification, pricing and availability information.
Tasks
- Identify potential parts customers such as independent workshops, fleet owners and walk-in buyers through referrals and repeat visits.
- Identify the correct parts using VIN and the electronic parts catalogue, and recommend genuine options that meet the customer's need.
- Record customer contacts, quotations and follow-ups in the CRM.
- Achieve monthly retail parts sales and margin targets.
- Check stock availability and coordinate replenishment or transfers with the warehouse.
- Handle basic complaints, returns and exchanges according to policy.
- Record and process special orders for non-stock parts, and track them to delivery.
- Coordinate with service and body & paint teams on internal parts requests.
- Prepare standard daily and monthly sales reports.
- Apply MAG pricing, discount and cash-handling rules.
- Develop own product and parts catalogue knowledge.
## Education
Bachelor's degree or technical institute diploma.
Experience
2-4 years of parts sales experience, preferably in automotive.
Skill
- Customer-Focused Approach
- Initiates Compelling Sales Conversations
- Action Planning
- Builds Rapport
- In-Depth Questioning
- Manages Buyer Indifference
- Questions Strategically
- Understands Customer Needs
- Understands Issues/Motivations
- Verbal Communication
- Review and Reporting
- Closes Effectively
- Diagnoses Needs with Questions
- Effectively Presents Solutions
- Navigates Customer Challenges
- Negotiates Strategically/Tactically
- Prospecting
- Qualifying
- Strengthens Customer Connections
- Spreadsheet Expertise
- Inventory Management
## Competencies
Business Insight: Applying knowledge of business and the marketplace to advance the organizationÂs goals.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Platform Hashtag
#LI-HH1