Room Attendant

ABOUT LERMITAGE BEVERLY HILLS
LErmitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines LErmitage and is committed to offering travelers excellence in hospitality.

Reporting to our Housekeeping Management/Supervisory team, the Room Attendant is responsible for maintaining the cleanliness of assigned rooms and public areas and ensuring guest satisfaction throughout the guests experience, communicating effectively with other team members to prevent and resolve any issues.

JOB SUMMARY:

- Review administered reports daily, such as in-house rooming list, arrivals and departures. Receive daily room assignments.

- Change bedding, replace bath towels, hand towels, face cloths, bathmats, and any other linens.

- Inspect condition of bathrobes and replace soil/damaged ones.

- Replenish guest amenities and mini bar items. Report any mini bar usage to Front Desk.

- Wipe down and sanitize all surfaces appropriately using the assigned chemical agents.

- Clean vanity, mirrors, bathtub, shower, toilet, sinks, and all bathroom areas.

- Replace facial, toilet tissue and bathroom amenities in correct amount and location.

- Sweep, vacuum, and mop floors to ensure high level of cleanliness.

- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.

- Open all drawers/doors in check-out rooms and remove items left by previous guest.

- Check under bed(s), chairs and sofa for debris and remove if present.

- Inspect condition of all furniture for tears, rips, or stains; report any damages to the supervisor.

- Take responsibility for final room check, ensuring it is impeccably maintained and ready for guest check in.

- Greet and interact with guests as needed. Handle guest requests with professionalism and courtesy.

- Be familiar with all hotel services, features and local attractions, and activities, to respond to guest inquiries accurately.

- Ensure discretion and respect guest privacy at all times.

- Check and update room status in PMS to communicate with front desk department.

- Complete PM turn down service when assigned.

- Remove laundry bags and slips, and perform laundry services as required.

- Communicate any lost and found items to management. Report immediately and turn over for secure proper storage.

- Restock laundry carts and housekeeping closets daily.

- Clean public spaces and employee areas as assigned.

- Clean all guestrooms to the satisfaction of housekeeping supervisor/management and in accordance with the standards and policies of the department.

- Check the condition of all paper products in guest rooms. Replenish as needed.

- Replace any directories, stationary, and room information cards, etc. that are bent, torn or stained.

- Inform housekeeping supervisor/management of any stains, missing items, or any cause for additional guest charges to the room.

- Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh.

- Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc.

- Make and undo cots/rollaway beds, place in appropriate storage, deliver to rooms when necessary.

- Return all dishes, glassware and ice buckets to appropriate station.

- Verify all items in the room are in good working condition.

- Return heat/air conditioning to default temperature.

- Adhere to security procedures for the handling of guest room and master keys.

- Adhere to sign in/out procedures for department keys.

- Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.

- Communicate closely with other departments, such as when a guest reports a maintenance work order or front desk issue to be addressed.

- Assist guests with luggage especially for large groups when needed.

- Assist in training new staff as requested.

- Demonstrate a team-focused attitude and encourage collaboration.

- Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.

- Attend meetings and training sessions as required.

- Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

- Perform other duties and responsibilities as assigned by management to support departmental and operational needs.

ESSENTIAL FUNCTIONS OF THE JOB:

- Ability to remain standing for up to 10 hours.

- Ability to walk the property frequently.

- Ability to move up and down stairs regularly.

- Ability to move quickly based on guest needs.

- Ability to regularly move and lift up to 50 lbs.

- Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.

- Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift.

- Ability to bend and kneel frequently.

- Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness.

- Ability to communicate and exchange information effectively.

- Ability to read, write, speak, and understand basic English.

- Ability to complete a satisfactory background check.

- Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.

- Flexible schedule - Willing and able to work shift duties that may include weekdays, weekends, mornings, nights, and holidays.

TECHNOLOGY AND EQUIPMENT USED:

- Time Clock and Scheduling App

- Cell phone/Tablet and Radio/Walkies

- Property Management System

- Basic Cleaning Chemicals & Tools (mop/bucket, broom/dust pan, vacuum, sanitizers and rags)

- Automatic Dishwasher

- Vacuum, Steam Mop and Carpet Deep Cleaner

- Irons, Ironing Boards, and Steamers

- Washer/Dryer and Linen Press

- Hairdryer

- Commercial and guest room Coffee/Espresso Makers

- Gym equipment

- Pool equipment

- TVs, cable boxes, network modems

- Step ladder

- Housekeeping carts

- Multi-line phone system

WORKING ENVIRONMENT:

- Work will primarily take place in a hotel and/or restaurant environment, in both guest-facing and employee back of house areas.

- Professional office environment.

- Group and solo work.

- Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED:

- 1+ years professional cleaning experience, hotel/lodging environment highly preferred.

- Successful completion of background check.

- A highly-detailed person with passion for excellence.

- Available and willing to work flexible hours based on business needs including weekdays and weekends.

- Demonstrates strong communication, organizational, and problem-solving skills.

- Expresses sincere enthusiasm for the role and cleanliness.

- Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

- Passion for delivering personalized service in a sophisticated environment.

PAY RANGE (HOURLY): $27.37 - $28.37 USD

COMPANY BENEFITS & PERKS:

- Medical, Dental, Vision, and Supplemental Insurance Plans

- Health & Wellness Programs

- 401(k) Retirement Savings Plan with Company Match

- Paid Time Off and Paid Sick Leave

- Family Matters Program (Paid Parental Leave)

- Employee Travel Discounts

- Recognition Programs and Appreciation Events

- Training & Tuition

- Free On-Site Parking

- Dry Cleaning for Employee Uniforms

Benefits eligibility and offerings may vary based on employment status and applicable plan terms.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

LErmitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.