HR Administrator

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TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.

As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role
We are looking for a detail-oriented and proactive HR Operations Administrator to join our HR team in Serbia and support our Luxembourg employee population. In this role, you will be responsible for delivering high-quality HR administrative support across the entire employee lifecycle, ensuring accuracy, compliance, and an excellent employee experience.

Key Responsibilities

- Provide day-to-day HR administrative and operational support to the HR team, while being based in Serbia.
- Support the onboarding of new employees in Luxembourg, including documentation, HR system updates and coordination with relevant stakeholders.
- Manage and maintain employee records, personnel electronic files and HRIS data, ensuring accuracy and completeness.
- Support Luxembourg Joiner, Mover and Leaver (JML) processes, including preparation and coordination of the relevant HR documentation and system updates.
- Prepare and maintain standard employee lifecycle documentation, including employment certificates, salary and position change documentation, working-hours changes and other HR correspondence.
- Support the administration of sickness absence, annual leave, unpaid leave, maternity leave and parental leave in accordance with Luxembourg processes and guidance from the Luxembourg HR team.
- Manage assigned HR tickets and employee queries, ensuring accurate and timely follow-up and escalating HR matters to the Luxembourg HR team where appropriate.
- Maintain HR trackers and reference data, including holiday/absence records and other employee-related HR data.
- Support the coordination of payroll-related HR administration, including employee data changes and reconciliation of information with Payroll.
- Coordinate with relevant Luxembourg benefit and HR service providers, including pension, health insurance, lunch vouchers and other employee-benefit providers.
- Organise and coordinate ASTF occupational medical appointments for Luxembourg employees.
- Support internal and external audits, including ISAE and ISO audits, by preparing and providing HR documentation and evidence.
- Coordinate internal and external training administration, including registrations, records and follow-up.
- Prepare recurring and ad-hoc HR reports, statistics, trackers and PowerPoint presentations for the HR team.
- Maintain HR templates, process documentation and internal guidelines and support the standardisation and continuous improvement of Luxembourg HR administrative processes.

- Work closely with the HR team and other internal stakeholders to ensure HR activities are completed accurately and within agreed timelines.

Key Requirements

- Bachelor’s degree in Human Resources, Business Administration or a related field is an advantage.

- Previous experience in HR administration, HR operations or employee lifecycle administration is preferred.
- Experience supporting HR activities across countries or working in a shared-service/remote HR support environment would be an advantage.
- Knowledge or previous experience of Luxembourg HR administration and employment processes is a strong advantage but can also be developed through training.
- Excellent English, both written and verbal; French is a strong advantage considering the Luxembourg environment.
- Strong administrative, organisational and communication skills.
- High level of accuracy and attention to detail, particularly when handling employee records and HR documentation.
- Ability to manage multiple priorities, follow defined processes and meet deadlines.
- Proactive and solution-oriented approach with the confidence to identify inconsistencies and seek clarification when necessary.
- Ability to work effectively remotely with the Luxembourg HR team, while also collaborating with colleagues in Serbia.
- Excellent Microsoft Excel skills, with the ability to confidently work with HR data, including formulas, lookups, data reconciliation, reporting and data analysis.
- Able to handle confidential employee information with appropriate discretion.
- Strong interest in Artificial Intelligence (AI), automation and digitalisation, with an eagerness to explore how tools such as Microsoft Copilot and other AI solutions can improve HR processes, reporting and administrative efficiency

What’s in it for you?

- Private medical healthcare;
- Continuous development that is supported and encouraged through global learning opportunities from the TMF Business Academy and a strong culture of feedback.
- Team building and team events;
- Christmas/New Year's gifts and vouchers;
- Positive and healthy working environment
- By joining us, you will be part of a truly diverse, global business and benefit from the many advantages that brings. You’ll experience cross-border collaboration, stimulating client work and exciting challenges.

We’re looking forward to getting to know you!