Busniess Development Supervisor

BDC Manager — Bob Johnson Toyota

Full-Time | On-Site | 40 Hours per Week
Schedule: Saturdays and some evenings required

Pay Range: $60,000–$90,000 annually, depending on experience

Lead a Team. Drive Results. Grow With Us.

Bob Johnson Toyota, the largest Toyota dealership in the area, continues to grow! Were looking for an energetic, organized, and results-driven Business Development Center (BDC) Manager to lead our team and help turn customer inquiries into appointments and sales.

This is an opportunity for a hands-on leader who enjoys coaching people, improving processes, and creating an exceptional customer experience. We offer a fun, fast-paced atmosphere with strong customer traffic and opportunities for professional growth.

What Youll Do

- Lead, coach, and develop BDC agents handling incoming sales calls, internet leads, and outbound follow-up.

- Set clear expectations and hold the team accountable for response times, customer contact, appointment quality, and follow-through.

- Review calls and customer communications, providing consistent feedback and training.

- Manage lead distribution, daily workflows, and CRM activity to ensure every customer receives timely attention.

- Track appointment set rates, show rates, sales conversions, and individual performance.

- Coordinate with sales management to ensure smooth customer handoffs and a consistent experience.

- Oversee proactive outreach to lease customers, previous customers, and potential trade-in opportunities.

- Help recruit, onboard, and train new BDC agents.

- Build a positive team culture centered on accountability, teamwork, and continuous improvement.

What Were Looking For

- Previous call center experience required, with demonstrated leadership or supervisory experience.

- Automotive BDC experience preferred, but not required.

- Strong coaching, communication, and organizational skills.

- Ability to use performance data to identify opportunities and improve results.

- Consistent follow-through and a hands-on approach to leadership.

- Comfort working with CRM systems and managing multiple priorities.

- Availability to work on-site, 40 hours per week, including Saturdays and some evenings.

Why Bob Johnson Toyota?

- A growing dealership with strong customer traffic and opportunity.

- A fun, energetic, team-oriented work environment.

- The opportunity to develop people and directly influence dealership performance.

- Room to grow within our organization.

Ready to lead a team and make an impact? Apply today with your rsum!

I left compensation out because the managers pay range may differ from the agents $75,000–$90,000 range.