About this role
▶︎ Job Details
・Job Title: Business Analyst – GTNE (Travel Reservation & Settlement System) Operations Support
・Client: Korean IT Consulting Company
・Working Location: Plano, TX
・Working Style: Onsite
・Employment Type: 1 year Contract/W2
・Salary: $55K-$58K annually (DOE)
・Benefit: 401K and Insurance
・Visa Support: Not provided
・Working Hours: Standard Business hours (CST)
・Language: Korean & English Bilingual Required
▶︎ Key Responsibilities:
- Serve as a Business Analyst and primary support contact for troubleshooting and resolving issues related to the web-based Travel Reservation and Settlement System.
- Analyze end-user requirements, provide system guidance, training, and documentation, and ensure effective user support.
- Build and maintain strong relationships with business users while delivering high-quality operational support.
- Understand HR, General Affairs (GA), travel, and related operational policies and workflows connected to enterprise systems.
- Investigate system issues, identify root causes, recommend solutions, and ensure timely resolution of user concerns.
- Coordinate with corporate headquarters and cross-functional stakeholders to implement, manage, and optimize travel system processes.
- Gather and analyze business requirements and configure processes to meet organizational objectives.
- Create and maintain operation manuals, training materials, knowledge-base articles, and solution documentation.
- Identify recurring issues and drive process improvements to enhance user experience and system efficiency.
- Monitor issue status, track operational performance, and provide regular reports to stakeholders and management.
- Collaborate across departments and engagement teams to ensure all aspects of support requests are addressed.
- Provide timely communication and updates during system incidents and operational escalations.
▶︎ The Right Candidate Will Possess:
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues.
- Excellent interpersonal and customer-facing communication skills.
- Ability to work effectively within matrix organizations and collaborate across multiple teams.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Ability to understand business needs and translate them into system solutions and process improvements.
- Experience working in high-pressure environments while maintaining professionalism and sound judgment.
- A proactive mindset with a continuous improvement focus.
- Strong documentation, training, and knowledge-sharing capabilities.
▶︎ Required Qualifications & Skills:
- Bachelor’s degree in Computer Science, Information Systems, Business, HR/GA, or a related discipline.
- Minimum 4 years of experience in IT support, business systems support, or GA/Accounting operations support.
- Korean and English bilingual proficiency required.
- Experience supporting web-based enterprise applications and end users.
- Strong understanding of business process analysis and operational support functions.
- Experience troubleshooting system issues and performing root cause analysis.
- Ability to gather user requirements and provide effective business solutions.
- Experience creating process documentation, training materials, and operational procedures.
- Strong Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook.
- Excellent verbal and written communication skills.
- Experience working in cross-functional and matrix business environments.
▶︎ Preferred Qualifications:
- Experience supporting Travel Management, Travel Reservation, Expense Management, HRIS, ERP, or Accounting-related systems.
- Knowledge of corporate travel operations, settlement processes, and business workflows.
- Experience working with global teams and corporate headquarters.
- Background in process optimization and operational excellence initiatives.
- Experience within large enterprise, technology, or multinational organizations.
Important Notice
- Beware of scams: Cinter Technology will never contact candidates from an email address ending in @cintertechnology.work . Any such email is fraudulent.
- No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.
- Only qualified candidates meeting the required bilingual and experience requirements will be contacted.