About this role
▶︎ Job Details
・Job Title: System Administrator / Service Desk Specialist (Korean Bilingual)
・Client: Korean IT consulting Company
・Working Location: Plano, Tx
・Working Style: Onsite
・Employment Type: 1 year Contract/W2
・Salary: $55K-$58K annually (DOE)
・Benefit: 401K and Insurance
・Visa Support: Not provided
・Working Hours: Standard Business Hours (CST)
・Language: English and Korean required
▶︎ Key Responsibilities:
- Provide Service Desk support and customer assistance for internal users, addressing technical issues and ensuring timely resolution.
- Perform basic to intermediate system administration tasks, including user account provisioning, access management, and permissions administration.
- Administer and maintain Jira, MSP+, web-based systems, and related business applications.
- Configure and maintain workflows, system settings, and operational processes to support business requirements.
- Investigate, troubleshoot, and escalate system, application, and process-related issues when necessary.
- Analyze operational and business data using Excel and reporting tools to generate KPIs, dashboards, and management reports.
- Collaborate with cross-functional teams to improve service delivery, operational efficiency, and system usability.
- Utilize AI tools and prompt engineering techniques to create, optimize, and maintain AI-assisted workflows and automation solutions.
- Develop lightweight automation solutions using low-code/no-code platforms, scripting, or AI-assisted development tools.
- Support web application integrations and coordinate with technical teams to resolve system issues.
- Monitor system performance, identify recurring issues, and recommend process improvements.
- Contribute to continuous improvement initiatives following Agile principles and best practices.
- Coordinate effectively with U.S.-based teams and Korea-based headquarters on projects, support activities, and operational updates.
▶︎ The Right Candidate Will Possess:
- Strong customer service mindset with the ability to support users in a fast-paced environment.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Experience managing user access, permissions, and system configurations.
- Strong attention to detail and ability to manage multiple priorities simultaneously.
- Ability to identify operational inefficiencies and recommend process improvements.
- Experience working with global teams and stakeholders across multiple time zones.
- Interest in leveraging AI technologies and automation to improve business processes.
- Strong verbal and written communication skills in both English and Korean.
▶︎ Required Qualifications & Skills:
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in Service Desk, Help Desk Operations, IT Operations, Application Support, or System Administration.
- Hands-on experience supporting end users, troubleshooting technical issues, and coordinating with various stakeholders.
- Experience performing user and access management within enterprise systems.
- Hands-on experience with Microsoft Excel, including reporting, data analysis, KPI tracking, and dashboard creation.
- Experience administering Jira or similar ticketing/workflow management platforms.
- Understanding of web-based applications and system integrations.
- Experience building automation solutions using AI-assisted development, low-code/no-code platforms, scripting, or similar technologies.
- Knowledge of incident management, issue tracking, and escalation processes.
- Ability to communicate effectively with both U.S.-based and Korea-based teams.
- Fluent verbal and written communication skills in both English and Korean.
▶︎ Preferred Qualifications:
- Experience supporting enterprise applications and corporate IT environments.
- Knowledge of Agile methodology and continuous improvement practices.
- Experience with Power Automate, Power Platform, Copilot, ChatGPT, or similar AI-based productivity tools.
- Experience with reporting and business intelligence tools.
- Background supporting large-scale global organizations.
Important Notice
- Beware of scams: Cinter Technology will never contact candidates from an email address ending in @cintertechnology.work . Any such email is fraudulent.
- No C2C: We do not accept Corp-to-Corp (C2C) arrangements for this position.