About this role
About Viya:
Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.
As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.
To ensure that members & guests receive prompt and cordial attention to maximize efficiency and satisfaction in accordance with the club’s standards, policies and procedures laid down by the management. To supervise and oversee the reception operation and its staff, ensuring that all team members are adequately trained and efficient in the operation of the facility. To take on the added responsibility of ensuring that all communication channels are attended to regularly and enquiries are answered in a timely and correct manner.
1. Main Duties:
(Job Related Duties)
- To supervise the reception area and it’s colleagues
- Direct Reception colleagues as and when needed
- Train Reception colleagues in all areas and tasks
- Responsible for all Admin tasks, reports consolidations, bookings and payment records.
- To give assistance to colleagues and teams.
- Responsible for maintenance and tidiness of the reception and court area
- Report any issues or suggestions to the Head of Recreation
- To undertake and pass on any task to your team as required by the Head of Recreation
- To maintain appropriate standards of conduct, dress, hygiene, appearance, and posture at all times. To ensure all staff also follow this.
- To greet and welcome members and guests with a smile and to offer correct information regarding membership details, dress code, policies, timings.
- Familiarize names of members and greet them accordingly.
- Always ensure to have sufficient membership forms, brochures, and any other details pertaining to reception.
- Responsible for the sales of shop items and sending daily reports to the ProSports team
- To be aware of the day to day activities, functions.
- To deal with guests complains and inform the Head of Recreation the nature of the complaint. Always be polite, diplomatic and courteous when handling complains.
- To keep up to date the incident report.
- Accept/modify bookings and cancellations according to procedure
- To maintain orderliness and cleanliness in the reception and courts area. In case maintenance or housekeeping is required inform them accordingly.
- To maintain records of lost and found items and to inform the Duty Manager if any valuable items are found.
- Relieve colleague’s when required
- To ensure rosters are handed over to the Head of Recreation on time
- Inform the Head of Recreation of any problems or important things you would like the management to be aware of.
- Have a fair knowledge of the first aid kit, emergency telephone numbers and fire exits.
- When writing log entries, make sure the entries are legible and with details.
- Be courteous, prompt and punctual in performing duties and give attention to details and ensure to be a good team member.
- Should be open to new ideas and make suggestions in order to improve the club’s standards and facilities and your working environment.
- Collect the reception float and keys from the Accounts in the morning and copy the function sheet for the operator and deposit the float back in the evening.
2. Ancillary Duties :
In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.
Represents the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.
3. Quality Responsibilities :
Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.
4. IT Security Awareness:
- Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
- Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
- Attend Information Security Awareness sessions conducted by the wasl IT Department.
- All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.
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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.