Learning Operations & Customer Care Intern

We are seeking an enthusiastic, proactive, and well-organized Co-op/Intern to join the Knowledge Services Business Operations Customer Care team within Nokia Network Infrastructure (NI). In this role, you will support front-line inquiry resolution, help maintain portal content and operational documentation, generate reports and analytics, and provide operational support to the Sales CaDe (Career Development & Learning) team across its live session workflows.

You Have:

- Proficiency in Microsoft Office 365, particularly Excel (formulas, pivot tables, and data analysis) and Microsoft Teams.
- Experience with Power BI and dashboard development
- Strong written and verbal communication skills in English.
- Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
- A proactive, solution-oriented mindset with strong problem-solving and continuous improvement skills.

It Would Also Be Nice If You Have:

- Familiarity with SharePoint administration, document repositories, and calendar management.
- Knowledge of ticketing systems such as Zendesk and collaboration platforms such as Confluence.
- Previous exposure to learning operations, training administration, or customer support environments.

NOTE: Please submit your CV in English