IT Technician

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Summary:
The IT Technician plays a key role in
supporting the TDC Group of Companies by monitoring, maintaining, and
troubleshooting computer systems, IT hardware, and networking infrastructure.
Responsibilities include installing and configuring both hardware and software,
diagnosing and resolving technical issues, and ensuring all systems operate
efficiently and securely. The technician collaborates closely with the Hardware
Support Lead and the Information Technology Department to provide on-site
technical support, maintain IT inventory, assist with user onboarding, and
uphold best practice procedures for security and network management.

Duties & Responsibilities

· Support the setup
and configuration of end-user workstations in accordance with
established IT best practices to ensure optimal performance and security.

· Execute tasks
related to corporate user onboarding, including provisioning through
Active Directory, file sharing services, and designated applications, following
IT standards and protocols.

· Assist in the
installation and configuration of approved software, ensuring all
applications operate according to defined specifications and organizational
requirements.

· Participate in
routine network maintenance activities to provision new network
resources and enhance the performance and reliability of existing network services.

· Uphold the security
and privacy of the TDC Group of Companies’ network, ensuring
compliance with IT best practice procedures and security protocols.

· Provide support in
diagnosing and resolving hardware and software issues, adhering to IT
security standards and ensuring minimal disruption to business operations.

· Assist in
maintaining accurate hardware and software inventory records, in line
with the TDC Group of Companies’ IT best practice procedures.

· Perform network
point terminations at both endpoints and patch panels, ensuring
compliance with structured cabling standards.

· Deliver on-site
technical support across TDC locations, including troubleshooting,
repairs, and installations to maintain operational continuity.

· Ensure all helpdesk
tickets are accurately logged and updated in the helpdesk system, and
that assigned tickets are resolved within the designated daily, weekly, or
monthly timelines.

· Support the
deployment and maintenance of networking infrastructure projects,
contributing to the successful implementation of IT initiatives.

· Conduct daily and
weekly server room inspections, ensuring all systems are operating
within acceptable parameters and reporting anomalies promptly.

· Carry out additional
assignments and special projects as directed by IT Management,
contributing to the department’s strategic goals.

· Form part of a monthly
on-call rotation, which includes Saturday support to our open businesses.
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### Requirements
Qualifications and Experience

· Tertiary/College proficiency Level of Education - Information Technology
focus

· A combination of the following,
or related certifications would be an asset: CompTIA A+ Certification, CompTIA Network + Certification, CCNA

· Experience as an IT
Technician/IT Officer or related role.
· Practical
experience with computer and printer hardware and networking infrastructure. ​