Manager, Site Reliability Engineering

The Manager, Site Reliability Engineering for KFC US leads the engineering team responsible for the reliability and day-to-day operation of key infrastructure supporting KFC US restaurant technology, including cloud infrastructure, restaurant connectivity and in-store edge systems. The role has a particular focus on in-store edge infrastructure and restaurant connectivity, leading delivery, operational excellence and continuous improvement in partnership with KFC US technology leadership and Global Reliability Engineering. The leader develops engineers, strengthens documentation and cross-training, and helps ensure the platform is reliable, secure, supportable and scalable.

Education and certifications - BS in Computer Science, Engineering or equivalent professional experience - Cloud, networking or security certifications desirable

Experience - 8+ years in infrastructure, platform or reliability engineering, including 2+ years leading or mentoring engineers. Strong experience across cloud infrastructure, networking, systems or delivery pipelines, with depth in at least one area; in-store edge and restaurant connectivity preferred. Experience designing or operating production workloads in a major public cloud using infrastructure as code and configuration automation. Experience with restaurant, retail or other distributed in-store/edge technology is strongly preferred. Working knowledge of network infrastructure, PCI and related security requirements. Practical experience with reliability engineering, including monitoring, incident management, runbooks and on-call operations. Experience working with vendors or engineering contractors. Experience supporting business-critical production systems

Skills - Strong written and verbal communication; consults with senior leaders within the brand and across Yum! - Recognized leader who mentors and grows less experienced engineers - Scripting and automation in a general-purpose language; working knowledge of identity and access management and single sign-on - Platform breadth, meaning real range across disciplines and not expertise in one area at the expense of others - Service orientation: treats engineering teams and restaurant operations as customers of the platform - Clear prioritization communication: stakeholders always understand what is being built, what is not, and why

Bonus skills and experience - Experience converging a brand-specific platform onto a shared enterprise platform - Experience with observability platforms and security compliance frameworks - Experience in a multi-brand or multi-region enterprise engineering environment

Salary Range: $148,900 to $205,400 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.