About this role
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us
Who you are:
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- Incident and request management: Own L1/L2 Foundry tickets from intake through resolution. Clarify the issue with the requestor, assess impact and severity, prioritize appropriately, provide timely status updates, and deliver resolution within the applicable SLA; escalate when needed.
- Pipeline operations: Monitor and support a large portfolio of data pipelines. Investigate build and scheduling failures, data-quality issues, schema changes, upstream/downstream dependencies, lineage concerns, and performance bottlenecks.
- Troubleshooting and prevention: Perform root-cause analysis, implement durable fixes, document findings, and help prevent recurrence. Use Foundry health checks, data lineage, and platform diagnostics to restore reliable service.
- Enhancements and development: Clarify enhancement and development requests with stakeholders, translate business needs into scalable technical solutions, and build or improve Foundry pipelines and data transformations.
- Applications and use cases: Develop and maintain user-facing solutions using Foundry Workshop, Slate, or comparable tools where appropriate, helping simplify workflows and reduce manual effort.
- Cross-functional delivery and change management: Coordinate with Engineering and other cross-functional teams to resolve issues and deliver approved changes. Follow the established change-management process and communicate plans, progress, risks, and outcomes to requestors.
- Service improvement: Support the definition, tracking, and reporting of service KPIs, using operational insights to identify opportunities to improve team performance and service quality.
Your Role :
- Experience: At least 5 years of IT experience, including 1+ year of hands-on Palantir Foundry development or support.
- Programming and data processing: Strong Python, PySpark, and SQL skills; experience with Spark/Spark SQL, Pandas, distributed processing, and production-grade transformations at scale.
- Foundry: Hands-on experience with Code Repositories, Pipeline Builder, Ontology, data lineage, scheduling, and health checks.
- Data engineering: Experience with ETL/ELT, data transformation, data management, and data modelling; ability to work with large-scale data systems and build scalable solutions from business requirements.
- Production support: Demonstrated ability to troubleshoot build failures, data-quality problems, schema changes, performance issues, and pipeline dependencies; experience with incident, problem, and request management and SLA-driven support.
- Delivery practices: Familiarity with CI/CD, DevOps principles, and Infrastructure as Code (for example, AWS CloudFormation or Terraform). Strong communication and stakeholder-coordination skills.
PREFERRED QUALIFICATIONS
- Education: Bachelor of Engineering in Computer Science or a related technical field.
- Additional platforms: AWS cloud experience is an advantage; exposure to Snowflake or Databricks is also beneficial.
- Service improvement: Experience defining, tracking, or reporting team KPIs and using metrics to improve service quality.
- Application development: Experience with Foundry Workshop, Slate, or comparable data applications is an advantage.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!