Service Center Manager - Multi-Brands

- Operational Management: Ensure smooth workflow across the workshop and reception department by managing approved work orders, maintaining quality execution, and ensuring proper documentation of all processes.
- Customer Service: Develop and maintain strong relationships with customers by providing excellent service that meets their current needs and anticipates future requirements.
- Team Management: Direct and motivate employees in the workshop and reception, overseeing time management, production rates, and overtime calculations.
- Recruit, train, and develop employees to ensure they meet the required job standards and enhance their technical skills.
- Health and Safety Compliance: Monitor the implementation of health and safety regulations in both the workshop and reception, ensuring all operations adhere to safety standards. Maintain cleanliness and organization within the service areas.
- Coordination with Parts Department: Coordinate with the spare parts department to ensure the availability of necessary parts for repair tasks and service requirements while adhering to warranty procedures.
- Technical Support: Provide technical assistance and support to both the workshop staff and external customers when required.
- Equipment Maintenance: Ensure continuous maintenance and proper functioning of workshop tools and equipment, arranging for calibration and repair as needed.
- Pricing and Discounts Monitoring: Oversee the pricing of services and the application of discounts, ensuring that they comply with predefined levels and company standards.
- Marketing and Promotion: Actively participate in the marketing and promotion of the service center's services, identifying opportunities to expand business reach.
- Task Distribution: Guarantee that tasks and procedures are distributed in alignment with available resources and employee capabilities.
- Complaint Management; Monitor and address customer complaints, particularly complex or major issues, ensuring prompt and effective resolution.

Requirements

- Bachelor's degree in Mechanical Engineering.
- Previous experience in vehicle maintenance.
- At least 8 years of practical experience in positions directly related to vehicle repair and maintenance.
- At least 8 years of practical experience in managing and supervising automotive service workshops/centers.
- Proficient in computer skills.
- Knowledge of the automotive industry.
- Ability to take initiative and work under pressure.
- Strong time management skills and adherence to deadlines.
- Ability to organize and manage direct work demands, as well as those of the team.
- High-level customer service skills and the ability to build and manage excellent professional relationships.
- Demonstrated organizational and administrative skills.
- Awareness and thorough understanding of occupational health and safety requirements.
- ​Proactive problem-solving ability.

Benefits

Legacy, Leadership & Vision

- Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, and a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, in addition to most reliable and business partners of automotive garage tools and equipment.
- Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership.

Meaningful & Impactful Work

- Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt.
- From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers.

Growth & Development

- SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader.
- Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results.

People-First Culture

- Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation.

Competitive Rewards & Benefits

- Enjoy a comprehensive compensation package designed to support you and your family, including: Medical, social, and life insurance
- Pension plan
- Annual salary review and profit-sharing program
- Exclusive discounts on service, spare parts, and branded items
- Fully paid training programs