Call center

Summary

We are looking for a confident, proactive, and sales-driven Call Center & Sales Officer with excellent communication and persuasion skills. The candidate must be professional and assertive when dealing with customers both face-to-face in the store and showroom and over the phone. Responsibilities include approaching customers, promoting products, closing sales, handling inquiries and orders, managing WhatsApp communications, and building strong customer relationships while contributing to achieving sales targets and increasing revenue.

Responsibilities

Job Responsibilities:

* Welcome, approach, and assist customers professionally on the sales floor and in the showroom.
* Actively promote products, recommend suitable items, and maximize sales opportunities.
* Achieve assigned sales targets and increase overall revenue.
* Handle incoming and outgoing calls professionally.
* Manage customer inquiries, orders, and follow-ups through WhatsApp and phone calls.
* Promote daily offers, new arrivals, and special promotions.
* Convert customer inquiries into confirmed sales.
* Build and maintain strong relationships with new and existing customers.
* Handle customer complaints and resolve issues efficiently.
* Follow up with inactive customers to encourage repeat purchases.
* Coordinate with the sales and delivery teams to ensure smooth order processing.
* Maintain accurate customer records and prepare daily sales and activity reports.

Requirements

- Experience: 1-3 years
- English: Fluent
- Degree: Not required
- Certification: Not required
- Skills: Previous experience in Call Center or Customer Service (preferably 1 year). Excellent communication and interpersonal skills. Fluent in Arabic and English. Proficiency in WhatsApp Business. Ability to handle multiple calls and work under pressure. Strong sales and persuasion skills. Problem-solving and complaint-handling abilities. Professional, patient, organized, and friendly personality. Ability to work independently and as part of a team.