About this role
The Airport Control Shift Lead leads and coordinates Heathrow’s Airport Control operations in APOC, ensuring all day response to a wide range of incidents and enquiries across the airport. They are subject matter experts in SOPs, guiding the team during incidents, maintaining standards, and overseeing complex or high-impact situations while liaising with key stakeholders. They also manage team performance, act as a key escalation point, and serve as a link between operational teams and senior airport leadership.
Shift Pattern: 12 hour shifts, both early and late - 4 on 4 off pattern. Please note this role requires CTC clearance which requires UK residency for the past 3 years.
- Ability to remain calm and perform effectively under pressure in a complex, fast-paced environment.
- Strong organisational skills with the ability to manage multiple tasks and competing demands effectively.
- Effective communication and influencing skills across all levels, including internal teams, external partners and control authorities.
- Ability to demonstrate sound judgement and decision-making when handling sensitive incidents or challenging situations.
- Handles confidential and sensitive information with discretion, professionalism and integrity.
- Able to build strong working relationships, challenge constructively where appropriate, and ensure compliance with established procedures and standards.
Ideally:
- Experience in Airport Operations, ideally with at least 12 months in a multi-stakeholder operational environment.
- Familiarity with Heathrow’s terminal and airfield geography.
- Ability to identify and implement operational improvements and new ways of working.