Volunteer Engagement Coordinator

Volunteer Engagement Coordinator

Job Description | November 2026

The Organization

Girl Scouts River Valleys (GSRV) serves over 13,000 girls across southern Minnesota, western Wisconsin, and surrounding communities, supported by thousands of volunteers who deliver the Girl Scout Leadership Experience every day. We are one of 111 councils nationwide, united by a shared mission: building girls of courage, confidence, and character who make the world a better place .

We believe all girls belong here. That belief is embedded in how we operate, how we hire, and how we lead. Our work is grounded in five core values that are not aspirational, they are our standard:

- Be Joyful

- Be Willing to Work Through It

- You Can Count on Me

- Community First

- Girls Are at the Center of Everything We Do

GSRV operates within the Entrepreneurial Operating System (EOS) - aligning staff through clear accountability, scorecards, Rocks, and weekly L-10 meetings.

Position Information

Position Title: Volunteer Engagement Coordinator

Job Code: VOSPC

Reports To: Volunteer Engagement Manager

Department: Volunteer Engagement

FLSA Status: Non-exempt, Full-time

Salary Grade: 4

Last Updated: November 2026

Hiring Range: $23.15-$24.00 per hour

About This Role

Empower our community of Girl Scout volunteers!

Girl Scouts River Valleys is seeking an empathetic, creative, and driven Volunteer Engagement Coordinator to join our Volunteer Engagement Team. In this role, you will play a critical role in volunteer development, management, and retention by recruiting, engaging, coaching, and appreciating volunteers in various communities. You will also support volunteers through council-wide initiatives, including recruitment, product programs, and membership retention.

This position requires strong organization, reliability, and a willingness to learn. While it does not have direct people management responsibilities, it has a high impact on outcomes, relationships, and the experience of girls, volunteers, or partners.

Essential Functions

- Volunteer Recruitment & Management : Recruit, onboard, support, coach, and appreciate volunteers in assigned communities.

- Leadership : Build relationships and develop expertise in assigned communities and share insights to support council-wide initiatives.

- Communication : Maintain regular contact with volunteers via phone, email, virtual meetings, and community events. Adapt to different communication styles, preferences, and cultural differences.

- Conflict Management : Investigate and mediate conflicts between volunteers, families, and other Girl Scout members with empathy and cultural awareness.

- Placement : Coordinate with families and volunteers to find appropriate troop placement options for new youth members.

- Tracking : Monitor recruitment and retention metrics, adjust strategies as needed, and update tracking tools regularly.

- Collaboration : Understand the needs and opportunities of assigned communities and take appropriate action in conjunction with volunteers and other staff teams. Promote and support council-wide campaigns as assigned.

- Diversity, Equity, Inclusion, Access, & Racial Justice : Apply a DEIARJ lens to all interactions and projects, helping advance our goal of becoming an anti-racist organization.

Additional Duties and Responsibilities

- Collaborate with colleagues across the council, GSUSA staff, and colleagues from other councils.

- Actively participate in all-staff meetings, staff in-service training, and other meetings.

- When representing the council to both internal and external audiences, articulate GSRVs desired image and position to all audiences.

- Actively support the councils commitment to diversity, equity, inclusion, access, racial justice, and anti-racism. Conduct all activities with a high degree of cultural competency.

- Contribute to building a cohesive, flexible, and productive staff environment that demonstrates the values and mission of Girl Scouts and delivers high-quality customer service.

- Subscribe to the principles of the Girl Scout Movement (http://www.girlscouts.org/en/about-girl-scouts/who-we-are.html)

What You Bring

Education & Experience:

- Bachelors degree with at least two years of professional work experience, or an equivalent combination of experience and education.

- Experience working with volunteers, preferably recruiting and managing volunteers or staff.

- Experience working effectively with diverse racial, cultural, and geographic communities.

Knowledge & Skills:

- Bilingual skills are an asset – Spanish, Hmong, Somali.

- Project management skills, or interest in developing those skills.

- Strong verbal and written communication skills across diverse audiences.

- Proficiency in Microsoft Office Suite, including Teams and Outlook.

- Experience in Canva, Monday.com, EMMA, and Salesforce are an asset.

- Organized and ability to manage multiple projects, tasks, and deadlines in a fast-paced environment.

- Problem-solving mindset with collaborative approach.

Other Requirements:

- Ability to work a varied, flexible schedule, both in-person and virtually, including frequent nights and weekends.

- Must have a valid drivers license and insurance, and ability to either provide own transportation or use council-provided vehicles.

- Ability to travel long distances and occasional trips to meet with volunteers in our geographic region. Most travel is same day but driving at night may be required.

Competencies

These competencies define what exceptional leadership looks like at GSRV. Performance is evaluated against each competency during regular reviews. They are not categories — they are a commitment to how we lead.

Competency

What This Looks Like in Practice

Competency 1

Team Engagement

Each employee plays an integral part in the overall success of their team and our organization. Employee demonstrates the practices of having courageous, clear, friendly, and productive conversations with co-workers, leaders, youth, families, and community members. Demonstrates a value to team building and contributing to the team; understanding that strong teams enable success of Girl Scouts River Valleys. This engagement is translated into positive and respectful team and organizational dynamics, which fosters a positive work culture. At GSRV, all team members are expected to contribute to building a respectful work environment.

Competency 2

Communication & Accountability

Employee is able to effectively communicate with others in multiple ways to be successful in completing work and tasks. Employee can articulate thoughts and expresses ideas to others providing valuable and timely information. Listening with the goal of understanding within the team, the organization, and the community. The employee is driven to accomplish outcomes, deliverables, and communicates proactively about impacts to deadlines or work. The employee is open and clear when receiving and providing feedback, using it to grow and improve. Employees understand that different groups we work with communicate differently so using those ways of communicating that are most relevant.

Competency 3

Professional Growth

Employees utilize multiple pathways to support growth at GSRV. Employees actively participate in training provided by GSRV and available external opportunities. The employee seeks growth pathways through ongoing education, volunteering/participating on committees, taking on additional responsibilities beyond current roles, attending community events, leading, and designing training, learning, and adapting to feedback, and/or attending conferences and training sessions. Shows enthusiasm for learning and growing in a diversity of ways. Eagerness to apply knowledge gained in their work and the organization.

Competency 4

Innovation Leading Impact

The employee contributes ideas and solutions to improve work strategies showing willingness to take thoughtful risks and fail-forward, creating new and improved ways of doing things. The employee includes key people in the development and implementation of innovations ensuring success and transforming our work in new and impactful ways. The employee utilizes data and cultural knowledge to accomplish work in alignment with organizational strategies.

Competency 5

Equity-Focused

Incorporates GSRVs equity framework and anti-racism guidance document into their work, decisions, and actions. The employee actively participates in organizational and self-directed learning and/or committees and shows the impact of the learning in their work. The employee utilizes the framework and guidance document as a lens to guide their work and to reach the strategic goals for the organization. The employee demonstrates the ability to build and maintain positive diverse relationships with co-workers, leaders, volunteers, members, and the community. The employee takes ownership of mistakes and seeks support turning mistakes into learning opportunities.

Competency 6

Work Performance

Employee is proactive in working to understand the goals, roles, and responsibilities of their current position based on their job description and their managers guidance. The employee works with their manager to meet outcomes staying current and updating manager as determined. When the employee falls short on goals, they can regroup, re-strategize, and plan for success. The employee acts as a problem-solver, bringing solutions forward not focusing on blame. Overall, if goals are not being met, there are strategies put in place to support outcomes. The employee demonstrates awareness that things do not always go as intended, they show that they can shift strategies while keeping in communication strong and being flexible for new goals or work.

Working Conditions

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

- While performing the duties of this position, the employee is regularly required to speak, hear, and see. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

- The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers.

- The employee must be able to transport themselves and attend off-site meetings and activities. The employee must occasionally lift and/or move up to 35 pounds.

- Must be able to occasionally work irregular hours, including nights and weekends; possess a valid Drivers License; must be able to work both in an office setting and independently off-site.

Disclaimer

This job description is designed to indicate the general nature and level of work performed within this role. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Management retains the right to assign or reassign schedules, duties, and responsibilities at any time.