Service Support Specialist

Job Title: Service Support Specialist Job Description
The Service Support Specialist provides critical support to the Service and Operations teams by monitoring systems, processing invoices and service tickets, maintaining spreadsheets, and ensuring accurate data entry and recordkeeping. This role is ideal for a detail-oriented, organized professional who is comfortable working with data and multiple systems in a fast-paced environment and enjoys supporting both internal teams and external customers.
Responsibilities
- Monitor the Bevi dashboard to track product levels, service alerts, equipment performance issues, and escalate concerns to the appropriate team members as needed.
- Enter invoices and service tickets accurately into designated systems to support timely billing and service operations.
- Update and maintain spreadsheets to ensure information is current, organized, and easily accessible for the Service and Operations teams.
- Ensure the accuracy and consistency of information input into multiple systems, maintaining high standards of data integrity and recordkeeping.
- Provide backup support to Service Administration staff by answering phones and responding to emails in a professional and timely manner.
- Deliver customer service support by handling inquiries, resolving issues, and ensuring a positive experience for internal and external stakeholders.
- Perform general administrative support tasks as required to assist the Service and Operations teams.
- Collaborate with team members and interact with all levels of management and support staff to facilitate smooth service and operational workflows.
- Prioritize tasks effectively, work under pressure, and meet deadlines in a fast-paced environment.
- Multitask across systems, communication channels, and administrative duties while maintaining attention to detail and accuracy.
Essential Skills
- At least 1 year of work experience in a professional environment.
- Proficiency with MS Word, Excel, and Outlook.
- Strong overall computer skills and comfort working with multiple systems.
- Experience with data entry and maintaining spreadsheets, including Excel data entry.
- Customer service skills, including handling calls and emails in a professional manner.
- Administrative support experience in an office or call center environment.
- Excellent communication and interpersonal skills to interact effectively with team members and management.
- Strong problem-solving skills to address issues and escalate them appropriately.
- Ability to prioritize tasks, work under pressure, and meet deadlines.
- High attention to detail and ability to handle work accurately across multiple systems.
- Ability to work independently with minimal supervision.
- Ability to work in a fast-paced environment and multitask effectively.
- Ability to interact professionally with all levels of management and support staff.
Additional Skills & Qualifications
- Experience working in a customer service or call center setting is beneficial.
- Familiarity with invoice processing and service ticket entry is an advantage.
- Comfort monitoring dashboards or system alerts for performance and service issues.
- Strong organizational skills and ability to maintain well-structured records and spreadsheets.
- Demonstrated reliability and commitment to supporting team goals and operational efficiency.
Work Environment
This is an on-site, full-time role working Monday through Friday from 8:30 a.m. to 5:00 p.m. You will be part of an office-based team, collaborating closely with four additional team members. The environment is fast-paced and focused on service and operations, with frequent interaction across different levels of management and support staff. Work is primarily computer-based, involving the use of MS Word, Excel, Outlook, dashboards, and internal systems for data entry and communication.
Job Type & Location
This is a Contract position based out of Garden City Park, NY.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Garden City Park, NY.
Application Deadline
This position is anticipated to close on Nov 20, 2026.
Workplace Type
This is a fully onsite position in Garden City Park,NY.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.