About this role
WHERE MSP EXPERIENCE MEETS, REAL CAREER PROGRESSION!Advance your expertise with cutting-edge technologies and a team invested in your growth.Your Career, ViTALized Here in Eastwood!Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion!), annual appraisals, awards, referral programs, company eventsGrowth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office cultureVibrant City Location: Work in BGC (Night Shift!) About the RoleAs a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.About Your Daily TasksProvide technical support for workstations, servers, networks, devices, and software while handling service requests and general IT administration tasks.Monitor IT infrastructure, including servers, networks, and applications, to identify potential issues early and help maintain system performance, reliability, and security.Maintain accurate technical documentation, document solutions, and share knowledge to strengthen team collaboration and improve support processes.Communicate with customers professionally, understand their technical concerns, provide timely updates, and deliver effective solutions that ensure a positive support experience.About You and Your Experience3+ years of experience as an IT Support Engineer or similar technical support role.Proficient in Active Directory, Microsoft 365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.Familiarity with IT monitoring tools and incident management systems.Excellent written and communication skills, able to explain technical concepts to non-technical users.Strong problem-solving and decision-making skills.Amenable to work on site: Ecotower, BGC - NightABOUT US @ TGT GLOBALAs a Great Place to Work®–certified company, validated by our teams’ top ratings, we deliver more than roles: we create ViTALizing careers where feel-good days create stand-out futures.Make the most of our 100% virtual recruitment. Start your global career today!