Service Manager

Riverside Metro Auto Group – Riverside, CA
Full-Time

Job Description

Riverside Metro Auto Group is seeking an experienced and motivated Volkswagen Service Manager to lead our Volkswagen Service Department. This position is responsible for the overall performance of the service department, including customer satisfaction, employee development, operational efficiency, quality control, and profitability.

The ideal candidate is a strong automotive professional who leads by example, holds employees accountable, develops their team, and maintains a high standard of customer service.

Volkswagen experience is preferred but not required . We are willing to train and develop the right individual who demonstrates strong leadership, automotive knowledge, work ethic, and a desire to grow.

Essential Duties & Responsibilities

- Lead and oversee the daily operations of the Volkswagen Service Department.

- Manage, coach, train, and develop Service Advisors, Technicians, and support staff.

- Establish clear performance expectations and hold employees accountable.

- Monitor department productivity, efficiency, labor sales, expenses, and profitability.

- Maintain high levels of customer satisfaction and address customer concerns promptly and professionally.

- Ensure repair orders, estimates, documentation, and warranty processes are completed accurately.

- Monitor technician productivity, work quality, comebacks, and workflow.

- Work closely with Parts, Sales, Finance, and other departments to support dealership operations.

- Ensure compliance with dealership policies, Volkswagen manufacturer requirements, and applicable safety and employment practices.

- Maintain appropriate staffing levels and assist with hiring, training, scheduling, and performance management.

- Identify opportunities to improve processes, customer retention, department performance, and profitability.

Qualifications

Job Qualifications

- Previous automotive dealership service experience required.

- Service management or automotive leadership experience strongly preferred.

- Volkswagen or other manufacturer dealership experience preferred but not required.

- Strong leadership, coaching, communication, and problem-solving skills.

- Ability to manage employees, workflow, customer concerns, and department performance in a fast-paced environment.

- Strong understanding of dealership service operations, repair processes, and customer service.

- Ability to analyze department performance and take appropriate action to improve results.

- Strong organizational skills with the ability to prioritize and manage multiple responsibilities.

- Professional demeanor and commitment to providing an excellent customer experience.

- Valid driver's license and acceptable driving record.

- Ability to work a flexible schedule based on dealership business needs.

Benefits

Riverside Metro Auto Group offers a competitive benefits package for eligible employees, including:

- Medical insurance

- Dental insurance

- 401(k) retirement plan

Riverside Metro Auto Group is an Equal Opportunity Employer.